topic Re: Trying to Activate PM Service in Get Support

Trying to Activate PM Service

islander5309 — Sun, 27 Aug 2023 14:11:35 GMT

Hi, I'm just in the process of switching from Koodo to PM. I thought I had done everything right, but app has reached step 6 of 6 and it says subscription not activated. I put in my IMEI to activate esim in a previous step and that's as far as I got. Is there anyone who can help? I have to port my number from Koodo and would like to have this resolved as soon as possible.

Re: Trying to Activate PM Service

hTideGnow — Sun, 27 Aug 2023 14:14:53 GMT

hi @islander5309

so, it has activation failed error?

please submit a ticket with CS agent for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trying to Activate PM Service

islander5309 — Sun, 27 Aug 2023 14:19:00 GMT

Thank you, I just submitted a ticket.