topic Esim in Get Support

Esim

SarahCollings — Sun, 27 Aug 2023 13:30:59 GMT

It keeping telling me my esim isn’t activated but won’t let me activate it

softech — Sun, 27 Aug 2023 13:37:56 GMT

@SarahCollings so, you didn't receive a Welcome email with am eSIM QR code?

If you got the email with the QR code, try to scan it and manually install the eSIM

If still does not work, message support here for further assistance

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

SarahCollings — Sun, 27 Aug 2023 13:54:36 GMT

Scanning the code isn’t working either.

SarahCollings — Mon, 04 Sep 2023 10:00:49 GMT

Actually I didn’t receive a welcome email,