topic Subscription cycle in Get Support

Subscription cycle

Donson — Sun, 27 Aug 2023 03:54:07 GMT

I subscribed to the $50 US-CAN mid cycle in order to travel to the US on July 29th. Payment was made 10:13am. However, my current subscription cycle indicates Jul28-Aug27. @CS_Agent Why is this? Is this an error with an automated formula?

Re: Subscription cycle

Priority — Sun, 27 Aug 2023 03:58:29 GMT

Please see my post regarding this matter.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Incorrect-Renewal-Date/td-p/1032170

Re: Subscription cycle

BKNS27 — Sun, 27 Aug 2023 05:35:53 GMT

@Donson

Since PM is a prepaid service, if you subscribe to the Canada/USA plan right after your renewal date. You will be charged for your old plan PLUS your new plan.

Alway better to click on subscribe on your Renewal Date rather than Now. You should have changed your plan once you are planning to head down to the USA and clicked on Renewal Date.

Re: Subscription cycle

maple_leaf — Sun, 27 Aug 2023 05:52:35 GMT

Hello @Donson , As per the post to which @Priority referred to, the reason for the backdate is because July has 31 days, and the Public Mobile monthly rate plans are based upon 30 days of service.

Hope this helps.

Re: Subscription cycle

softech — Sun, 27 Aug 2023 06:18:58 GMT

@Donson

PM's My Account always have some challenge to show the 30 days cycle. Yes, what you see July 28-Aug 27 is correct even you plan was renewed on July 29th. What it matters to you is that the plan ends on Aug 27th (at 23:59) and a new cycle will start on Aug 28th

To others, they might see the old way, Jul29-Aug28 (I am one of those). With this "old" way of showing, the start cycle date is correct but the end date is wrong. Yes, it is a bit confusing.

Re: Subscription cycle

Donson — Sun, 03 Sep 2023 17:49:36 GMT

You were right. I still had service from the old plan on Aug27. So that was 30 days from Jul29 to Aug27 inclusive. Confusing is right!