topic Re: New account in Get Support

New account

HannaG — Sun, 27 Aug 2023 01:07:41 GMT

I'm part way through a new activation for my daughter using Eversafe all in one account and seem to be in a loop.

Public Mobile recognizes her login and greets her by name but when selecting Continue with Activation, it sends me out to a new login screen and no longer recognizes her email stating emails do not match. I cannot seem to resolve this and it will not let me reset password or email as we have not even finished activation of the account. I was in the middle of choosing a SIM option and lost my connection when the trouble began.

Re: New account

Handy1 — Sun, 27 Aug 2023 01:11:18 GMT

@HannaG Did you download the PM app to finish the activation

Re: New account

Davepalmer — Sun, 27 Aug 2023 02:45:15 GMT

I'm having the same issue. In this look where it lets me log into somethings but not others. It was also saying my phone isn't esim compatible when it is,.... This hasn't been a great experience thus far.... every 20 seconds it has me re-logging in and verifying code...

Re: New account

HannaG — Sun, 27 Aug 2023 02:48:56 GMT

Thanks you! That solved the problem!

Re: New account

hTideGnow — Sun, 27 Aug 2023 02:51:50 GMT

hi @Davepalmer

you got a Welcome email from PM? there is a QR code there, try to scan it and install the esim.

if still not work, think you need to submit ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437