topic Re: Trouble porting from koodo. in Get Support

Trouble porting from koodo.

Carlson — Sun, 27 Aug 2023 01:31:48 GMT

I just entered a subscription a couple hours ago, I may have entered the wrong imei for my phone where i should have used the one labled esim because thats what I want to use, is there anyone that can help me reset my info?

Re: Trouble porting from koodo.

Handy1 — Sun, 27 Aug 2023 01:34:21 GMT

@Carlson Best not to use the IMEI just the old providers account number . There a number for live support will send you it private message to re trigger port request

Re: Trouble porting from koodo.

Carlson — Sun, 27 Aug 2023 01:37:59 GMT

Ah, I suppose I need to wait for a PM rep to see this thread for that to get started? Can seem to go back to the info entering page through the app or the website on desktop.

Re: Trouble porting from koodo.

Priority — Sun, 27 Aug 2023 03:26:17 GMT

Do not Port in with the IMEI Number, always use the Previous Providers Account Number.

IMEI Transfers rarely work.

Re: Trouble porting from koodo.

Carlson — Sun, 27 Aug 2023 14:55:38 GMT

Thanks for the help everyone, you know for a self serve service they really should make sure the app functions, every time I try to do the login THROUGH the site I just logged into it hangs on me. Still not resolved.