topic Re: Porting Number in Get Support

Porting Number

mgbbullcat — Sun, 27 Aug 2023 00:55:10 GMT

I need to port a number. Public Mobile need to resend the request within 24 hours. I tried to submit a ticket but keep getting an error 404. Please advise.

Re: Porting Number

cellphoneuser1 — Sun, 27 Aug 2023 01:04:37 GMT

@mgbbullcat wrote:
I need to port a number. Public Mobile need to resend the request within 24 hours. I tried to submit a ticket but keep getting an error 404. Please advise.

The chatbot tickets don't always work. Send a private message to CS_Agent.

Re: Porting Number

mgbbullcat — Sun, 27 Aug 2023 01:12:20 GMT

Thanks...New here. So I just go to my messages and put CS_Agent in the To?

Re: Porting Number

cellphoneuser1 — Sun, 27 Aug 2023 01:13:29 GMT

@mgbbullcat wrote:
Thanks...New here. So I just go to my messages and put CS_Agent in the To?

yes but this link will work too https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting Number

mgbbullcat — Sun, 27 Aug 2023 01:16:48 GMT

Amazing, thank you for your help. Sent them a message hopefully they're good about replying quickly!

Re: Porting Number

mgbbullcat — Sun, 27 Aug 2023 01:23:16 GMT

In and thank you

Re: Porting Number

Priority — Sun, 27 Aug 2023 03:27:45 GMT

If you call the Telus/Public Mobile Porting Department they'll be able to cancel any old Ports so that you can resubmit the new one from your My Account settings.