topic Re: Account Reactivation in Get Support

Account Reactivation

wilsoncheng — Tue, 04 Jan 2022 20:22:23 GMT

Have some question about when do I need to reactivate my account.

My plan is currently expaired, and I done it on purpose, as the user of the # is oversea for almost 5 months (Snowbird).

Here is the info of my plan in the system:

My plan Expiry Date: Nov 19, 2017
Account Deactivation Date: Dec 20, 2017

Do I have 90 days from Nov 19, which I need to reactivate it before Mid-Feb?
Or
I have 90 days from Dec 20, which I need to reactivate it before Mid-March?

Thanks

Re: Account Reactivation

Lg85 — Mon, 22 Jan 2018 16:52:38 GMT

Per Public Mobile, you have 90 days from the plan expiry date (payment due date) to reactivate your plan without losing your number.

Re: Account Reactivation

ky01 — Mon, 22 Jan 2018 16:52:39 GMT

I believe you have 90 days from expiry date, i.e. from Nov. 19 so you will have to reactivate it mid Feb.

Re: Account Reactivation

will13am — Mon, 22 Jan 2018 18:30:15 GMT

Given that thing go wrong at the most inopportune times, it's best to not use up the entire 90 days before taking action. I would start to get antsy at around day 85.

Re: Account Reactivation

wilsoncheng — Mon, 22 Jan 2018 18:36:45 GMT

Yes, I actually planned to do it 1 week before.

Re: Account Reactivation

wilsoncheng — Mon, 22 Jan 2018 18:37:01 GMT

Thank you very much.