topic Cancel payment in Get Support

Cancel payment

Loupre — Sat, 02 Sep 2023 23:51:05 GMT

Hello, I would like to cancel a payment for my vacation period and haven't used any service during that

Handy1 — Sat, 26 Aug 2023 21:22:03 GMT

@Loupre You can can turn off auto pay . Just don’t let account stay suspended more than 90 days or it’s gone .

Turn auto pay OFF/ON 3 easy clicks

Or if you know the 4 digit PIN number

*611

hTideGnow — Sat, 26 Aug 2023 21:23:11 GMT

sorry, you cannot do that. You can cancel it ahead of time but not after. PM is prepaid and won't refund just because you didn't use it

like home cable, you cannot say you have gone vacation, didn't watch tv and ask for refund

maple_leaf — Sat, 26 Aug 2023 21:28:46 GMT

Hello @Loupre , Per above, some additional information is contained in an older post with regard to a vacation suspension query: https://productioncommunity.publicmobile.ca/t5/Get-Support/vacation-suspension/m-p/988708#M687046

Hope this is helpful.

Priority — Sat, 26 Aug 2023 21:35:06 GMT

Since Public Mobile is a Pre-Paid provider you are not Subject to any sort of refund for the days you didn't use unfortunately.

Public Mobile considers it your responsibility to Suspend Services or Turn off Auto-Pay when you don't want to use your line.