topic Re: SIM card in Get Support

SIM card

Angrybird — Sat, 26 Aug 2023 20:03:26 GMT

Ordered a physical SIM 2 weeks ago and still have NOT received it. What is going on . I need my phone.

Re: SIM card

hTideGnow — Sat, 26 Aug 2023 20:04:43 GMT

yes, sim card delivery can take 3 weeks. But don't wait longer, submit a ticket with CS agent and ask them to confirm the deliver

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

Handy1 — Sat, 26 Aug 2023 20:05:40 GMT

@Angrybird

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

Dunkman — Sat, 26 Aug 2023 20:06:31 GMT

@Angrybird

On the website, it states that SIM card can take up to 10 business to be delivered. Orders are not processed on weekends. If it has been more than 10 business days, you can contact customer service agent.

Some customers have stated that it took 3 weeks. Amazon also sells PM SIM card and with Prime shipping, it may be faster. Can also get SIM card from corporate Telus and Koodo stores.

Re: SIM card

Angrybird — Sat, 26 Aug 2023 20:06:47 GMT

That is ridiculous. Three weeks! I was told by simple Simon it was two weeks.

Re: SIM card

Angrybird — Sat, 26 Aug 2023 20:19:54 GMT

Dugh, no phone here.

Re: SIM card

Priority — Sat, 26 Aug 2023 20:29:00 GMT

If it's been over 10 Business days since you ordered your SIM Card directly from Public Mobile, you can contact the Customer Support Agent to have an issue or replacement issued.

Mine arrived exactly one week after ordering it on the My Account 'Shop SIM Card' Section. I ordered it on a Monday and it came the following Monday.

'Contact a Customer Support Agent'

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

maple_leaf — Sat, 26 Aug 2023 21:04:02 GMT

Hello @Angrybird , Love the handle and understand why you might be an Angry Bird right now. I appreciate your frustration. Apart from all the great advice above (and suggestion to contact a Customer Service agent for assistance with your SIM card order), the following are links to order directly from Amazon or to pick up a SIM at a store. I agree with the suggestion to pick up a card so you have it sooner than later, and then contact customer service with a request to refund the card that never arrived by mail. If for some reason, Customer Service cannot accommodate that request, you can always keep the spare SIM for a future activation or gift it to a friend and take advantage of the refer-a-friend reward (see: https://www.publicmobile.ca/en/on/get-help/articles/reward-rules ).

Buy a SIM (local Telus/Koodo/Mobile Klinik stores, or by mail):
https://www.publicmobile.ca/en/bc/pick-up-SIM

-or-
Buy a SIM (Amazon.ca): https://www.amazon.ca/gp/product/B06X9ZGDWG/ or https://www.amazon.ca/dp/B07R6P5KBB/ (Free Shipping w/ Prime)

Hoping this is helpful.

Re: SIM card

HALIMACS — Sat, 26 Aug 2023 21:44:03 GMT

Perhaps try e-SIM if your device supports it @Angrybird ?

Here's all the details from a recent announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/eSIM-now-available-for-new-amp-existing-subscribers/td-p/1032201

Re: SIM card

Angrybird — Mon, 28 Aug 2023 02:51:43 GMT

I am 70 and have cancer. I can't be trotting all over creation, exposing myself to who knows what infections. That being said, I do appreciate your suggestions.