topic Re: Auto pay issues in Get Support

Auto pay issues

Sledheader1 — Sat, 26 Aug 2023 19:31:23 GMT

I've had a card registered for auto pay and it didn't process. I've removed it and replaced it with a visa debit that is slightly in the overdraft ..it won't process either. I've never encountered this issue before..?

Re: Auto pay issues

Handy1 — Sat, 26 Aug 2023 19:36:15 GMT

@Sledheader1 You may need to wait a full hour and try again incognito or private mode . Or try from the new PM app instead

you can also go get payment vouchers from 7-11 shell gas station Canadian tire and load them *611 to resume service and worry about updating credit card info afterwards or ask support to help. You do it

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Auto pay issues

maple_leaf — Sat, 26 Aug 2023 19:42:27 GMT

Hello @Sledheader1 , In the event you need more information about Payment Methods/Managing Payment Methods:

https://www.publicmobile.ca/en/on/get-help/articles?category=_articleCategory_payment-support&subcategory=_articleSubCategory_payment-methods

https://www.publicmobile.ca/en/on/get-help/articles/update-or-remove-your-payment-card

If you are still having trouble, you can reach a Customer Service agent through private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

-or-

Preferred method is to submit a Ticket here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html . Type "Ticket" in SIMon (chatbot) and follow prompts to create and submit a ticket.

Hope this helps.