topic Re: Network Public Mobile Not Available in Get Support

Network Public Mobile Not Available

slavitch — Tue, 04 Jan 2022 20:22:15 GMT

Suddenly I cannot connect to Public Mobile.

Trying to connect to operator: - Service Not Available.

Everything worked fine before. What gives?

Re: Network Public Mobile Not Available

will13am — Mon, 22 Jan 2018 14:53:05 GMT

@slavitch, what part of the country are you located? It is possible that there is a local outage. Login to your account and see if there is anything out of place there, make sure account is in active status. Try rebooting the phone. If possible, try using the SIM card in a spare phone.

Re: Network Public Mobile Not Available

bsperanz — Mon, 22 Jan 2018 22:59:13 GMT

are you on autopay? If not then your payment period is over and you may need to pay again

Re: Network Public Mobile Not Available

slavitch — Tue, 23 Jan 2018 00:19:53 GMT

No still a month to go. It's been terribly sporadic since the 20th.

Re: Network Public Mobile Not Available

Luddite — Tue, 23 Jan 2018 01:17:22 GMT

If you can, try setting the phone network to 3G only, not auto or LTE. 3G is generally more stable than LTE.

Re: Network Public Mobile Not Available

srlawren — Tue, 23 Jan 2018 06:32:21 GMT

@slavitch wrote:
No still a month to go. It's been terribly sporadic since the 20th.

@slavitch you said "sporadic"--are you saying it's been intermittent since Jan 20th? Have you tried some of the "easy" troubleshooting, such as:

- Reboot phone. Does that help?

- Power off phone. Remove SIM card. Wait 60 seconds. Put SIM card back in. Power phone back on. Does that help?

Re: Network Public Mobile Not Available

slavitch — Tue, 23 Jan 2018 13:17:55 GMT

Reset, re-inser SIM, Airplane mode.... Same behaviour.

Re: Network Public Mobile Not Available

wetcoaster — Tue, 23 Jan 2018 16:58:51 GMT

@slavitch

Have you tried using your SIM in another unlocked phone and/or another active SIM card in your phone to eliminate hardware issues?

Edit: Just realised that @will13am has already mentioned this. Sorry for the repetition!