topic Re: Esim failed? in Get Support

Esim failed?

Marieblue — Sat, 26 Aug 2023 16:34:12 GMT

Hi, i just switched my koodo phone number to public, everything was going great until i get failed to install esim message on my phone, though when I look I see the Esim installed with 'public mobile' on my phone, but I am receiving no signal, I know it can take sometime, but they said I would be able to use the phone when i transfer but i cant its just searching.

Re: Esim failed?

Handy1 — Sat, 26 Aug 2023 16:36:43 GMT

@Marieblue Are you trying to complete the activation on the new PM app . Can you check your welcome email for the QR code and instal it from there . Maybe try resetting network settings see if that helps also . If issues continue please submit ticket with support to help

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim failed?

Dunkman — Sat, 26 Aug 2023 16:37:34 GMT

@Marieblue

Did you respond to Koodo port request text?

Maybe try rebooting your phone.

Network reset of phone (this will erase saved wifi passwords)

Re: Esim failed?

Marieblue — Sat, 26 Aug 2023 16:39:56 GMT

I did respond to koodo's text thats when i was instantly disconnected from getting service bars, will try solutions though.

Re: Esim failed?

Marieblue — Sat, 26 Aug 2023 16:41:16 GMT

rebooting phone worked omg thanks