topic Re: Just a mess in Get Support

Just a mess

Hexigo655 — Sat, 26 Aug 2023 15:10:12 GMT

My phone got cut off because they said my credit card is invalid when it's good until 08 25, now I can't get anything done on this site. How to fix the problem without getting a new phone provider

Re: Just a mess

HALIMACS — Sat, 26 Aug 2023 15:13:27 GMT

@Hexigo655

did you ever do a charge back on the card at public mobile?

Could you add a different card?

Re: Just a mess

Handy1 — Sat, 26 Aug 2023 15:18:01 GMT

@Hexigo655 you can buy payment vouchers and load them *611 and resume services . Then worry about log in and updating credit card later if needed

Re: Just a mess

dust2dust — Sat, 26 Aug 2023 15:27:13 GMT

By cut off you mean you have no services? Or that you got a text saying so? Are your services working?

Re: Just a mess

Hexigo655 — Sat, 26 Aug 2023 15:29:29 GMT

My service is cut, and I got a text saying because of the credit card is invalid which doesn't make sense,

Re: Just a mess

Hexigo655 — Sat, 26 Aug 2023 15:31:19 GMT

I can't get it done with 611, it asks for a pin and I don't have one, is there any way to get around that

Re: Just a mess

dust2dust — Sat, 26 Aug 2023 15:31:52 GMT

I asked because some customers have been getting texts saying their account is hold but the services are working anyway.
So the other question asked here was did you deal with a credit card problem recently?

Re: Just a mess

Handy1 — Sat, 26 Aug 2023 15:32:04 GMT

@Hexigo655 You don’t need the PIN number with payment vouchers and *611

Re: Just a mess

Hexigo655 — Sat, 26 Aug 2023 15:39:13 GMT

No credit card issue, it's working fine, I just used it in the morning to pay bills then payed it off in full thru bank account, left the house and tried to call someone for business and nothing since, lost my work, and spent to much time with trying to fix this problem

Re: Just a mess

dust2dust — Sat, 26 Aug 2023 15:44:28 GMT

So you didn't call your bank to challenge a charge and they didn't deal with it and maybe they didn't replace your card with what is now working? Maybe this happened a number of weeks ago? When did you last pay? Maybe the autopay simply failed this time. As it does all too frequently.

An easy payment method is to go to muskbird.com and use the RTR choice that will pay directly into your account.

Re: Just a mess

Hexigo655 — Sat, 26 Aug 2023 15:50:40 GMT

I forgot the pin I guess, I had this account for a while, same credit card and number. 611 still asking for pin before being able to pay account, I was on auto pay from the 1st day

Re: Just a mess

dust2dust — Sat, 26 Aug 2023 15:54:07 GMT

Only the credit card option wants the pin for payments. Entering vouchers doesn't need it. Or the RTR from muskbird or real time payments in some stores.
(other things in 611 need the pin)

Re: Just a mess

pmayub — Sat, 26 Aug 2023 16:01:43 GMT

Connect directly to Public Mobile CS Agent thru flwg Link:-

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Just a mess

Hexigo655 — Sat, 26 Aug 2023 16:12:51 GMT

We don't have a store here in charlottetown pei, so can't make a direct payment

Re: Just a mess

dust2dust — Sat, 26 Aug 2023 16:25:24 GMT

As mentioned muskbird.com. Choose the RTR option. They also sell vouchers.