topic Re: Renewing US Roaming Add On in Get Support

Renewing US Roaming Add On

dgseidl — Tue, 04 Jan 2022 20:22:12 GMT

I'm currently in the U.S and have purchased the $20 Talk, Text and 250Mb roaming plan. That plan expires today and I would like to "renew" it however it is not an option when selecting add ons anymore.

here is what i'm wondering:

1- will this add on re-appear as soon as my current one is expired?

2- Is there any way to "stack" roaming add ons like this so that I have un-interrupted roaming service?

Re: Renewing US Roaming Add On

will13am — Mon, 22 Jan 2018 13:51:18 GMT

@dgseidl, the option to repurchase the add on will come up as soon as your current purchase expires on time. It is a quirk of the system that does not allow US add ons to be future dated that causes this problem. If you were allowed to buy two at the same time, they would both run simultaneously and expire together. This is the workaround and the unfortunate effects. Some customers have resorted to buying a different US add on to bypass the wait when they run out of data before time expires.

Re: Renewing US Roaming Add On

dgseidl — Mon, 22 Jan 2018 15:04:55 GMT

Okay that is what i figured, good to get the confirmation... thank you!

Re: Renewing US Roaming Add On

mineralman — Wed, 20 Jun 2018 13:46:01 GMT

How do I renew without access to internet, to be able to renew, because data has expired? Can I use *611 or, what do I do?

Re: Renewing US Roaming Add On

clavijo — Wed, 20 Jun 2018 22:13:06 GMT

PM sends a text msg when your addon is about to expire and give you the option to renew it