topic Re: Need number port from Koodo in Get Support

Need number port from Koodo

rayleishen — Fri, 25 Aug 2023 23:03:53 GMT

Signed up today for a deal and eSIM activation is not working. I think I need someone to manually port my old number from Koodo. Submitted a ticket but did not get any email confirmation and can not find where submitted tickets are on this website.

Re: Need number port from Koodo

Handy1 — Fri, 25 Aug 2023 23:05:22 GMT

@rayleishen !are you coming from Koodo pre paid or post paid ?

Re: Need number port from Koodo

esjliv — Fri, 25 Aug 2023 23:06:40 GMT

@rayleishen - you submitted a ticket? Go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Hover over the INBOX, then see the SENT.

edit...Poke customer support about the message you sent through your ticket.

Re: Need number port from Koodo

rayleishen — Fri, 25 Aug 2023 23:05:53 GMT

Post paid

Re: Need number port from Koodo

dust2dust — Fri, 25 Aug 2023 23:08:21 GMT

Koodo prepaid or postpaid? Created tickets will be in the private message system here:

Adding - If your old account is still active then you shouldn't be needing help. You should be able to do it yourself.
I'll leave others who seem more familiar with esim stuff to answer that part.

Re: Need number port from Koodo

Handy1 — Fri, 25 Aug 2023 23:06:56 GMT

@rayleishen And do you reply YES to Koodo confirmation text to port number ? If so there a number for live support that can help will send you private message and got it fixed

Re: Need number port from Koodo

maple_leaf — Fri, 25 Aug 2023 23:10:34 GMT

Hi @rayleishen ,

Apart from following up on the ticket you created for customer service, what happened when you tried to activate with an eSIM? Did you get as far as to select Koodo as your previous provider in the transfer telephone number section of the activation form?

Re: Need number port from Koodo

rayleishen — Fri, 25 Aug 2023 23:12:02 GMT

I got to here with no other details

Re: Need number port from Koodo

rayleishen — Fri, 25 Aug 2023 23:12:28 GMT

I did not receive any confirmation text from Koodo

Re: Need number port from Koodo

dust2dust — Fri, 25 Aug 2023 23:14:21 GMT

Just so it's clear, that's leaving the old Koodo sim in a phone to receive that text and then to confirm it.

Re: Need number port from Koodo

Handy1 — Fri, 25 Aug 2023 23:14:22 GMT

@rayleishen So you submitted a ticket Watch your community inbox for support reply or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need number port from Koodo

maple_leaf — Fri, 25 Aug 2023 23:15:37 GMT

@rayleishen , looks like you got to step 6 of 6. In this case, you are definitely going to want to contact customer service for more help. Did you ever get the port out text message from Koodo (the one where you have reply "Yes")?

Re: Need number port from Koodo

rayleishen — Fri, 25 Aug 2023 23:16:25 GMT

Nope, I did not receive any texts from Koodo

Re: Need number port from Koodo

dust2dust — Fri, 25 Aug 2023 23:17:28 GMT

Did you let that Koodo service go into suspension? You can still bring it over, it just needs support to do so.

Re: Need number port from Koodo

maple_leaf — Fri, 25 Aug 2023 23:17:42 GMT

@rayleishen , Did the app create a new eSIM on your phone during the 6 steps?

Re: Need number port from Koodo

rayleishen — Fri, 25 Aug 2023 23:19:39 GMT

I'm not sure

Re: Need number port from Koodo

rayleishen — Fri, 25 Aug 2023 23:20:28 GMT

I still have Koodo service. I'm in call and waiting to talk to a Koodo representative to see if they can help me with porting

Re: Need number port from Koodo

Handy1 — Fri, 25 Aug 2023 23:21:27 GMT

@rayleishen If you have been charged all ready have you tried rebooting the phone or reset network settings see if you get any service

Re: Need number port from Koodo

maple_leaf — Fri, 25 Aug 2023 23:22:40 GMT

@rayleishen , if Android, check in Settings > SIM and see if there is a Public Mobile eSIM already set up (probably not, based upon the error message you received and not having received the port out text from Koodo). Too many variables here to narrow down what went wrong. When you check your Koodo account, is the number still active there?

Re: Need number port from Koodo

Priority — Sat, 26 Aug 2023 12:39:05 GMT

When I do Ports from Koodo Pre-Paid to Public Mobile I always have to set the New Public Account with a new and Temporary Number.

Than I call the Port team and they do the rest, it's a long process that can take up to two hours.