topic Re: No answer from CSA in Get Support

No answer from CSA

Anas4 — Sat, 26 Aug 2023 01:41:03 GMT

I sent a message to CSA regarding my wrong Add-On to be canceled and refunded to my credit but I haven’t received anything from them yet.

Re: No answer from CSA

hTideGnow — Sat, 26 Aug 2023 01:43:21 GMT

HI @Anas4

when did you send them the message?

they were slow in response yesterday and today is ok

maybe message them again tomorrow morning instead of tonight as it is a bit late now

add: and as long as you don't use the LD addon, should be ok to wait another day

Re: No answer from CSA

Chalupa_Batman — Sat, 26 Aug 2023 01:48:18 GMT

Hey @Anas4

I've been in communication with a CS Agent 3 times over the last few hours. I use the term "Communication" loosely.

Re: No answer from CSA

Anas4 — Sat, 26 Aug 2023 01:52:36 GMT

I did send them at 12:30 pm.

Re: No answer from CSA

Handy1 — Sat, 26 Aug 2023 01:53:08 GMT

@Anas4 Check here for their reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No answer from CSA

maximum_gato — Sat, 26 Aug 2023 01:55:48 GMT

@Anas4

It's unlikely that you will get a refund rather they will credit your self serve account. Here's the update regarding customer support wait times....

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Slower-Response-Times-from-Agents/td-p/1040016

If you don't have a response in the morning reply to the last message you sent them in your private messages. If you still don't recieve a response within an hour or two after that send an entirely new message to them.

Re: No answer from CSA

Priority — Sat, 26 Aug 2023 12:37:15 GMT

Send then a screenshot of your Available Funds and say you haven't received anything yet, that's what I did when I didn't receive mine after they said they'd refund me and not long after I seen it added.

Re: No answer from CSA

Anas4 — Sat, 26 Aug 2023 15:52:21 GMT

Thank you. You are right. I got an answer from them yesterday but I couldn’t see till you mentioned the link.

Re: No answer from CSA

Handy1 — Sat, 26 Aug 2023 16:42:59 GMT

@Anas4 Happy to help . And hope they are able to get you fixed up quickly 🙂