topic Re: Esim troubles in Get Support

Esim troubles

Terry1973 — Sat, 26 Aug 2023 01:28:19 GMT

Well i did a boo boo when trying to activate my esim and now my origonal service isnt working. It is in sos mode. I got an email stating i cud get the sim card reactivated but dont know how

Re: Esim troubles

hTideGnow — Sat, 26 Aug 2023 01:29:49 GMT

HI @Terry1973

which one was the original service? with PM using physical sim?

for your eSIM, you should get an email from PM with the QR code. Scan it using your phone and you can install it yourself

let us know if you can find the QR code on the email. If not , you will need to submit ticket with PM agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim troubles

Handy1 — Sat, 26 Aug 2023 01:33:03 GMT

@Terry1973 please submit ticket with support to help you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim troubles

Terry1973 — Sat, 26 Aug 2023 01:34:31 GMT

Yes i just did. Ty

Re: Esim troubles

Terry1973 — Sat, 26 Aug 2023 01:40:38 GMT

How long does it usually take to get a response

Re: Esim troubles

Handy1 — Sat, 26 Aug 2023 01:49:18 GMT

Usually with in the hour @Terry1973 but there only open from 8am 10PM EST

Re: Esim troubles

Priority — Sat, 26 Aug 2023 12:36:14 GMT

Was your Original service also with Public Mobile before switching to e-SIM or did you just Port in from another provider?