topic Re: eSim Activation in Get Support

eSim Activation

Maureenmau — Sat, 26 Aug 2023 06:49:07 GMT

Hi I am trying to activate a new eSim but it showed me an error and asked me to community service. Kindly help.

Re: eSim Activation

Maureenmau — Sat, 26 Aug 2023 06:55:12 GMT

Can someone help? I am a newcomer to Canada and was adviced to use public mobile. I seem stuck.

Re: eSim Activation

BKNS27 — Sat, 26 Aug 2023 07:04:34 GMT

@Maureenmau

What is the make and model of your phone?

Re: eSim Activation

Handy1 — Sat, 26 Aug 2023 09:59:31 GMT

@Maureenmau Are you trying to activate in the Nee PM app instead of website ? Also note PM was down for maintenance last night also . But if you need customer support to help you here that link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSim Activation

Priority — Sat, 26 Aug 2023 12:14:45 GMT

https://productioncommunity.publicmobile.ca/t5/Get-Support/e-SIM-Activation-Guide/m-p/1020154#M711335

Re: eSim Activation

Maureenmau — Sat, 26 Aug 2023 12:42:45 GMT

I have followed these steps and at the final step it pops up an error message

Re: eSim Activation

Maureenmau — Sat, 26 Aug 2023 12:43:10 GMT

i am trying to activate via PM app

Re: eSim Activation

Maureenmau — Sat, 26 Aug 2023 12:43:32 GMT

I have checked phone compatibility and it looks good

Re: eSim Activation

Handy1 — Sat, 26 Aug 2023 12:46:43 GMT

@Maureenmau Have you been charged already ? If so try and reset network setting . Check your welcome email for the QR code on computer and scan it with your phone and install it .

Re: eSim Activation

Maureenmau — Sat, 26 Aug 2023 12:51:00 GMT

Yes I have been charged but there was no QR code sent to my email.

Re: eSim Activation

Handy1 — Sat, 26 Aug 2023 12:56:57 GMT

@Maureenmau Then please submit ticket with support to help you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSim Activation

esjliv — Sat, 26 Aug 2023 13:22:25 GMT

@Maureenmau wrote:
Hi I am trying to activate a new eSim but it showed me an error and asked me to community service. Kindly help.

@Maureenmau I wonder why you were prompted to ask the community when receiving an error on a new esim activation?? Are we supposed to know what the error pertains too? I think Public could be more helpful to customers if they provided better troubleshooting with certain errors received (especially on activations).

Do you know that we are customers just like you here in the community forum? Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.