topic SIM Card Shipment in Get Support

SIM Card Shipment

vansiuu — Tue, 04 Jan 2022 20:22:07 GMT

Hi there,

I've received the shipment email on Jan 4, but I haven't received my SIM card yet so it's been more than 3-7 business days. Could I have help in regards to this? Thanks!

Re: SIM Card Shipment

will13am — Mon, 22 Jan 2018 03:07:17 GMT

There's a good chance the shipment may have been lost, it shouldn't take this long. I suggest sending a private message to the moderator team and have them reship the order. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

BTW, you might want to consider picking up a SIM card from Walmart or WOW mobile if that's convenient. Then you can ask the moderator team to process a credit for your SIM card purchase.

Re: SIM Card Shipment

vansiuu — Tue, 23 Jan 2018 01:58:33 GMT

Thanks so much for the response! Will contact them 🙂