topic Re: Data didn't reset in Get Support

Data didn't reset

Aznflipmode — Tue, 04 Jan 2022 20:22:04 GMT

I used up all my data for the 3mnths. Today is my reset date but i still dont have internet accesss. I wonder what takes long? Is this normal?

Re: Data didn't reset

ShawnC13 — Mon, 22 Jan 2018 00:42:54 GMT

@Aznflipmode, I would login to the self serve and under the rewards tab check what day it says your renewal is. I will bet if the main page says today rewards will say tomorrow and that I have found is the more accurate date

Re: Data didn't reset

Aznflipmode — Mon, 22 Jan 2018 00:52:19 GMT

Wow. you are absolutely right!

"As of today your estimated payment is: $108 Due Jan 22, 2018"

Im assuming this means my data limit resets tomm???

Re: Data didn't reset

will13am — Mon, 22 Jan 2018 01:08:56 GMT

@Aznflipmode, do you happen to have the "3G" data plan. There have been reports of the data counter not resetting after renewal. Please pay attention to the data counter reset if your plan is a 3G plan.

Re: Data didn't reset

Aznflipmode — Mon, 22 Jan 2018 01:09:37 GMT

Hi.

Im on an LTE plan

Re: Data didn't reset

PJC — Mon, 22 Jan 2018 01:19:15 GMT

@Aznflipmode,

Your data will reset on the 22nd, hang in there 🙂