topic Re: pm app issues in Get Support

pm app issues

Terry1973 — Sat, 26 Aug 2023 02:09:18 GMT

why is it that when i try to sign into my account on the app that my secondary account is loading instead?

Re: pm app issues

Handy1 — Sat, 26 Aug 2023 02:10:53 GMT

@Terry1973 Cache issues clear the app history . Uninstall the app and reinstall it and try again

Re: pm app issues

Terry1973 — Sat, 26 Aug 2023 02:12:06 GMT

how do i clear the app cache

Re: pm app issues

hTideGnow — Sat, 26 Aug 2023 02:12:39 GMT

HI @Terry1973

it was a cache issue

you can either delete the app cache and try again

if still not loading, uninstall and reinstall the app

Re: pm app issues

hTideGnow — Sat, 26 Aug 2023 02:13:49 GMT

@Terry1973 wrote:
how do i clear the app cache

hi @Terry1973

if you are on iPhone, you have to uninstall and reinstall

if you are using Android, press and hold the app icon, select App info and click clear cache or click Storage and clear cache

Re: pm app issues

Terry1973 — Sat, 26 Aug 2023 02:16:14 GMT

worked...ty

Re: pm app issues

hTideGnow — Sat, 26 Aug 2023 02:17:10 GMT

@Terry1973 wrote:
worked...ty

hi @Terry1973

glad it works

Re: pm app issues

Priority — Sat, 26 Aug 2023 12:34:12 GMT

It remembers the cache from the Previously signed in Accounts, hence why it's should you Account 1 details on Account 2.

You need to clear your cookies, cache and app data to sign into another Account and see the correct details.

I'd recommend using the App for to sign into Account 1, and than Google Chrome incognito tab to sign into Account 2. You'll than be guaranteed to see the correct information.