topic Re: Service in Get Support

Service

Bluntman — Fri, 25 Aug 2023 22:26:07 GMT

People call my number and it goes straight to voicemail so I'm not getting most of the calls that are made to my phone number. My reduced data also is not working help please

Re: Service

Handy1 — Fri, 25 Aug 2023 22:31:23 GMT

@Bluntman Did you just port a number in to PM ? If so there number for live support will send it to you private message to get it fixed

Re: Service

esjliv — Fri, 25 Aug 2023 22:27:58 GMT

@Bluntman - if this is a new activation did you port over from another provider? Incoming calls are normally the last to complete during a port.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval, within 90 minutes, to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

Can you provide more info?

Re: Service

Bluntman — Fri, 25 Aug 2023 22:28:33 GMT

This is the most difficult service provider I've ever had to contact somebody how do I do that

Re: Service

esjliv — Fri, 25 Aug 2023 22:29:52 GMT

@Bluntmancan you tell us if texts in/out work?

As for your data, are you sure you have some left..are you on the 250mb plan?

If you have data left try performing a reset of the device's network settings.

Re: Service

Handy1 — Fri, 25 Aug 2023 22:30:38 GMT

I just send you number for live support that can help with porting phone numbers only check your community inbox or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

but to reach PM support you need to engage them private message here’s how

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service

hTideGnow — Fri, 25 Aug 2023 22:30:58 GMT

HI @Bluntman

did you try changing the network mode to 3G Only or WCDMA only?

Re: Service

esjliv — Fri, 25 Aug 2023 22:34:02 GMT

@Bluntman wrote:
This is the most difficult service provider I've ever had to contact somebody how do I do that

@Bluntman - Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

But really, did you just or recently port over a phone number to public mobile ? This is helpful info to know so we can provide the best advice for next steps.

Re: Service

maple_leaf — Fri, 25 Aug 2023 22:36:48 GMT

Hello @Bluntman ,

As others have already mentioned, if this was a recent activation where you transferred your telephone number to Public Mobile, then refer to the advice listed above. If it is an existing service, however, and calls have suddenly started going straight to voicemail, you might want to perform a couple of troubleshooting steps:

1) test call your number from another cell phone or landline to see if it is going to voicemail

2) make an outbound test call from your cell phone to another cell phone or landline, and see if your number shows up on call display

3) if your outbound test call does display your number, but your incoming test call goes to voicemail, check your call forwarding/ringer settings to see if you have somehow activated do not disturb

Please post your results. Hope this helps.