topic Re: How do I cancel my account? in Get Support

How do I cancel my account?

takana13 — Fri, 25 Aug 2023 22:13:06 GMT

Just wondering what's the best way to cancel my plan/account. I had bought a new sim and subscribed a monthly plan for my in-laws who came to visit temporarily. Now that they have left the country, I've no use for this number and will need to deactivate the service.

I've logged into my public mobile account on chrome browser but I don't see anywhere that allows me to cancel the plan or even remove the credit card associated to my account?

The chatbot isn't really helpful. It gives me a link to create a service ticket, but clicking on the link gives me a page that shows

OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

The chatbot also says that I can contact Customer Support Agents but doesn't provide a phone number. The only method seems to be to send a private message to @CS_Agent. Are there seriously no other methods that are more direct?

Re: How do I cancel my account?

hairbag1 — Fri, 25 Aug 2023 22:14:28 GMT

@takana13

use this link to message a CSA to close out the account...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I cancel my account?

hTideGnow — Fri, 25 Aug 2023 22:14:31 GMT

HI @takana13

if you know the account pin, call *611 from the phone or use 1-855-4PUBLIC to disable Autopay

or you can go to My Account, Payment, Manage Subscription and disale Subscribed there

Then your account will be suspended the end of the cycle and it will be closed formally after 90 days

Re: How do I cancel my account?

Handy1 — Fri, 25 Aug 2023 22:15:27 GMT

@takana13 If you don’t want to keep number and port it out . You can turn off auto pay (subscribe) or get support to remove the credit card info on the account right away

Turn auto pay OFF/ON 3 easy clicks

Or if you know the 4 digit PIN number

*611

and for support to remove credit card info right away

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437