topic Re: Overcharged money in Get Support

Overcharged money

Manpreet5 — Fri, 25 Aug 2023 20:25:46 GMT

I have been charged two time.. please return my overcharged money.

Re: Overcharged money

esjliv — Fri, 25 Aug 2023 20:27:50 GMT

@Manpreet5 we are members like you here on the community forum.

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: Overcharged money

dust2dust — Fri, 25 Aug 2023 20:28:31 GMT

Do you see the extra amount in your balance here? Do you see the extra charge on your credit card and is it possibly still in pending status? Did you have a problem when you signed up and did it again? Did you change your plan after the previous plan renewed?

Re: Overcharged money

Manpreet5 — Fri, 25 Aug 2023 20:34:15 GMT

It has been deducted from my debit account and it has deducted twice…

Re: Overcharged money

maple_leaf — Fri, 25 Aug 2023 21:00:29 GMT

Hello @Manpreet5 ,

Do you happen to have more than one subscriber line active with Public Mobile? If so, each number would be associated with a separate email address, but the billing cycles could be the same or similar depending on when the lines were activated. From my own experience, we have two lines on the same plan in our household with billing cycles a day apart. The result is two charges to our account each month, sometimes on the same day.

If you only have one line though, and you are sure that the pending charge has moved to a debit on your account, you can contact a customer service agent for more assistance here: Submit a Ticket . Type "Ticket" in SIMon (chatbot) and it will help you create and submit a ticket to customer service. Hope this helps.