topic Re: 2 SIM Cards NOT arrived Order 347587 in Get Support

2 SIM Cards NOT arrived Order 347587

Poppie — Fri, 25 Aug 2023 19:45:04 GMT

Hi, 2 sim cards ordered Aug 6th still not arrived so can't set up phones. Request customer service assistance.

Re: 2 SIM Cards NOT arrived Order 347587

hTideGnow — Fri, 25 Aug 2023 19:45:57 GMT

HI @Poppie

it has been 20 days, and it is to long

Submit a ticket with CS agent and they will resend or arrange

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2 SIM Cards NOT arrived Order 347587

softech — Fri, 25 Aug 2023 19:46:25 GMT

@Poppie

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: 2 SIM Cards NOT arrived Order 347587

Handy1 — Fri, 25 Aug 2023 19:49:55 GMT

@Poppie

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly

while your already here and logged in the community you can send a message private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2 SIM Cards NOT arrived Order 347587

maple_leaf — Fri, 25 Aug 2023 19:52:46 GMT

Hi @Poppie ,

Sorry to hear you have not yet received the SIM cards you ordered. The cards can take up to 48 hours to be sent out, and up to 10 days to be received by mail (which would be as late as Aug. 18, if ordered on Aug. 6). You can reach a customer service agent by opening a ticket using this link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type "Ticket" , and SIMon (chatbot) will help you get a ticket for customer service submitted.

More information about purchasing physical SIM cards can be found here: https://www.publicmobile.ca/en/bc/pick-up-SIM

Hope this helps.