topic Re: Pause account in Get Support

Pause account

JohnO123 — Fri, 25 Aug 2023 13:32:28 GMT

I'd like to pause my account @JohnO123

Re: Pause account

Handy1 — Fri, 25 Aug 2023 13:37:49 GMT

@JohnO123 Log into your account and do it yourself like this

Turn auto pay OFF/ON 3 easy clicks

Or if you know the 4 digit PIN number

*611

adding we are just customers like you trying to help @JohnO123 so if your not able to log into your account you can ask support to help you also

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Pause account

esjliv — Fri, 25 Aug 2023 13:40:44 GMT

@JohnO123 either call 611 from your public mobile device, or # 1-855-478-2542 or # 1-855-4PUBLIC from another device to remove Autopay.

Note, accounts in nonpay status for over 90 days are closed and you loss the number. So ensure you reactivate before the 90 days is up.

Re: Pause account

Priority — Fri, 25 Aug 2023 17:24:19 GMT

'Manage Subscription - Enable/Disable Auto-Pay'

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Pause account

Typhon — Fri, 25 Aug 2023 18:31:54 GMT

No problem here - just go to your account page and enable "lost or stolen phone" That will pause your account and when your ready to use it again then again log in to your account and disable "lost our stolen phone".

Lost or Stolen Phone?

You can put your services on hold while you locate your phone.

Report Lost / Stolen Phone

Re: Pause account

hTideGnow — Fri, 25 Aug 2023 18:39:53 GMT

Typhon wrote:
No problem here - just go to your account page and enable "lost or stolen phone" That will pause your account and when your ready to use it again then again log in to your account and disable "lost our stolen phone".
Lost or Stolen Phone?
You can put your services on hold while you locate your phone.
Report Lost / Stolen Phone

HI @Typhon

i am not sure if Lost/Stolen is a good choice. While this likely doing the same thing, but why not just disable Subscribed as advised by others?

Re: Pause account

Typhon — Fri, 25 Aug 2023 18:45:29 GMT

As you say - "why not?" Because if you disable Subscribed then your phone plan is still active until renewal date VS Lost or Stolen that pauses account immediately .