topic Re: Stop using in Get Support

Stop using

JaneXia — Fri, 25 Aug 2023 18:14:00 GMT

Hi there. I want to stop using this phone number, what should I do?

Re: Stop using

Priority — Fri, 25 Aug 2023 18:19:52 GMT

'Change Phone Number'

https://myaccount.publicmobile.ca/en/account/profile/update/phone-number

'Transfer Phone Number'

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

'Manage Subscription - Enable/Disable Auto-Pay'

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Stop using

esjliv — Fri, 25 Aug 2023 18:19:14 GMT

@JaneXia you mean cancel your account? If so, log into My Account and remove Autopay turn off the subscription payments. OR, call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) to remove Autopay.

90 days in non pay status your account closes.

Re: Stop using

Typhon — Fri, 25 Aug 2023 18:27:04 GMT

If you want to change your existing phone number you can easily do this on your account page by selecting a new number. If on the other hand you no longer want to be with PM then just don't pay to renew your plan. Of-course if you have auto pay enabled then again just go to your account page and disable it. Hope this works for you.

Re: Stop using

hairbag1 — Fri, 25 Aug 2023 18:32:28 GMT

@JaneXia

a bit more info please. Are you taking your number to different network or finished with PM and the number ?

Re: Stop using

hTideGnow — Fri, 25 Aug 2023 18:33:54 GMT

@JaneXia wrote:
Hi there. I want to stop using this phone number, what should I do?

HI @JaneXia

you meant you don't want to use your account any more?

if you know the account pin, just dial *611 and disable Autopay. No more renewal at the end of your current cycle and the account will be closed after 90 days

or you can login to My Account, Payment, Manage Subscription and disable Subscribed

Re: Stop using

JaneXia — Fri, 25 Aug 2023 18:43:52 GMT

Finished with PM and the number