topic Re: Stop payment in Get Support

Stop payment

Joshty — Fri, 25 Aug 2023 17:06:33 GMT

i changed the provider with my phone but public mobile keeps taking money from my account since April. How do I stop the payment? I’m unable to access this trough self serve.
thanks

Re: Stop payment

hTideGnow — Fri, 25 Aug 2023 17:07:36 GMT

HI @Joshty

did you port out your number? if you have ported out your number, your account would have been closed, submit ticket with CS agent for refund

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you just move to new provider and no porting, then you will need to login MY Account to stop the Autopay

Re: Stop payment

Handy1 — Fri, 25 Aug 2023 17:09:12 GMT

@Joshty Please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Stop payment

Priority — Fri, 25 Aug 2023 17:09:43 GMT

'Manage Subscription - Enable/Disable Auto-Pay'
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Stop payment

dust2dust — Fri, 25 Aug 2023 17:12:07 GMT

1. Did you successfully port out your number and the services at the other provider all work as expected? Particularly incoming calls.

2. Do you have any other business with Telus or Koodo or have any other accounts with Public all using the credit card you had here? If not then do chargebacks for the whole lot. The bank may only go back so far but this company needs to be penalized for this slipshod quality control of messing with peoples money. We see this too often for this to be mistakes and oversights.

Re: Stop payment

esjliv — Fri, 25 Aug 2023 17:24:29 GMT

@Joshty - when you port out (if you did this) you lose access to your My Account. If you did port out is your current provider's service working okay? Because your public account should close automatically if the port was successful.

If port was successful, submit ticket and be adamant of the situation.

If you didn't port out, then that is why you are still being charged. You need to remove the Autopay option. Call # 1-855-478-2542 or # 1-855-4PUBLIC from another device to turn off Autopay using your 4 digit PIN.

Re: Stop payment

Joshty — Fri, 25 Aug 2023 19:42:21 GMT

Thank you