topic Re: Wrong Add-On in Get Support

Wrong Add-On

Anas4 — Fri, 25 Aug 2023 16:36:39 GMT

Hi can I cancel an Add On I did yesterday. I thought this Add on of 300 LD international minutes includes Egypt. Is there any Minutes Add On including Egypt?

Re: Wrong Add-On

hTideGnow — Fri, 25 Aug 2023 16:38:35 GMT

HI @Anas4

sorry, PM does not have LD addon for Egypt, you will need to use calling calls

for the one you purchased, if you have not used yet, you can submit ticket with CS agent and they can arrange to reverse it

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong Add-On

hairbag1 — Fri, 25 Aug 2023 16:38:38 GMT

@Anas4

Egypt doesn't appear to be on that list.

300 International Long Distance Minutes

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

Message a CSA and maybe they'll credit your account.

Re: Wrong Add-On

Priority — Fri, 25 Aug 2023 17:28:54 GMT

I have a friend who's on the $50 • 40GB Canada-US Plan, and because up until recently the Plan Details weren't showing under 'Subscription & Add-ons', so he purchased a USA Talk + Text Add-on to be safe when traveling into the USA.

I told him it wasn't needed since he had a USA Plan but it was already to late, I helped him Contact a Customer Support Agent who was able to refund him the $15 he paid for the Add-on since his Plan already included it.. but since Public Mobile wasn't clear he wasn't sure, since it was Publics fault for not properly displaying the included features of his Plan, they refunded him in Account Credit.

Re: Wrong Add-On

Anas4 — Fri, 25 Aug 2023 17:12:11 GMT

Thank you for sharing this information. Please do you know how to massage a CSA agent?

Re: Wrong Add-On

dust2dust — Fri, 25 Aug 2023 17:15:04 GMT

The first reply earlier included a link to contact them.

Re: Wrong Add-On

hTideGnow — Fri, 25 Aug 2023 17:17:06 GMT

@Anas4 wrote:
Thank you for sharing this information. Please do you know how to massage a CSA agent?

HI @Anas4

here you are again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong Add-On

Anas4 — Fri, 25 Aug 2023 17:18:10 GMT

Thank you