topic Re: @CS_Agent in our Community in Get Support

@CS_Agent in our Community

Rachelle192 — Fri, 25 Aug 2023 15:57:57 GMT

having trouble with porting my number. My current carrier says that information is missing from the request submitted by Public Mobile

Handy1 — Fri, 25 Aug 2023 16:00:10 GMT

@Rachelle192 I will send you number for live support to re trigger the port request for you . Private message

hTideGnow — Fri, 25 Aug 2023 16:01:41 GMT

you can call the Porting support team and they will re-initiate the process. I will message you the phone number. Check your Community inbox

Rachelle192 — Fri, 25 Aug 2023 16:01:45 GMT

thank you

Priority — Fri, 25 Aug 2023 16:32:57 GMT

@Rachelle192 did you use an IMEI to Port your number in or the Previous Providers Account Number?