topic Re: Double payment in Get Support

Double payment

Ckuan88 — Fri, 25 Aug 2023 14:07:19 GMT

I got a text on Monday that said my subscription was put on hold due to unresolved issues with payment. When I logged in, I checked my payment method and it was correct. I updated with the same thing just in case and added a balance. I see now I was charged twice (on Aug 18 &. Aug 21). The amount charged on Aug 21 was also more. How do I ensure I don’t get charge again September as I have now paid for two months worth.

Re: Double payment

hTideGnow — Fri, 25 Aug 2023 14:08:56 GMT

HI@Ckuan88

can you confirm on My Account using Incognito/Private/Secret mode if the extra money is in Available Fund? if it is , you can leave it there and can be used for next renewal

if you want to ask for refund instead, please submit a ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double payment

Handy1 — Fri, 25 Aug 2023 14:12:27 GMT

@Ckuan88 If your services are still working and you get this error message you can safely ignore it . If you have been doubled charged make sure one of those charges is not just a pending charge . If it is it should fall off . But if both charges are posted . Please submit ticket with support for credit refund

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double payment

Dunkman — Fri, 25 Aug 2023 14:11:57 GMT

@Ckuan88

There have been incorrect texts send to customers about unresolved issues with payment even though payment was fine. As long as your service was working, you can ignore the text message. Public mobile is aware of this problem. It has been happening for several weeks.

Looks like that you made an extra manual payment on August 21 (without the monthly discount rewards). If the available funds are seen in your account, you can leave it for next month's payment. Refunds take 2-4 weeks to process. You will not be charged twice next month.

Re: Double payment

esjliv — Fri, 25 Aug 2023 15:02:25 GMT

@Ckuan88 wrote:
@CS_Agent
I got a text on Monday that said my subscription was put on hold due to unresolved issues with payment. When I logged in, I checked my payment method and it was correct. I updated with the same thing just in case and added a balance. I see now I was charged twice (on Aug 18 &. Aug 21). The amount charged on Aug 21 was also more. How do I ensure I don’t get charge again September as I have now paid for two months worth.

@Ckuan88 - your post is public for all to see. No harm, mind you, as you have no personal info there.

But you tagged 'CS_Agent', why is that? Did you try to submit a ticket through chatbot and had issues and it said to private message "@CS_Agent"? Well, you can private message them through your INBOX messages.

Go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.

You need to type 'CS_Agent' though in the SEND TO box, do not include the '@' symbol.

Re: Double payment

Priority — Fri, 25 Aug 2023 17:23:56 GMT

Very common issue right now, the message was sent in error.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Unresolved-Payment/td-p/1037509