topic Re: New site is unusable! Unable to login and activate new sim. in Get Support

New site is unusable! Unable to login and activate new sim.

Rah_Rah — Fri, 26 May 2023 11:36:05 GMT

The new site looks cool but it does not allow me to login. When I enter my eversafe PW it bounces me back to the main page. Unacceptable. If I go through the subscription process I get to the login and the system returns the error:

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

The app exhibits the same behaviour. I agree with a previous poster that heads should roll over this. WTF?!

Re: New site is unusable! Unable to login and activate new sim.

Handy1 — Fri, 26 May 2023 11:32:10 GMT

@Rah_Rah Try again incognito private

And or with another device like a lap top or computer if possible and see if the helps

Re: New site is unusable! Unable to login and activate new sim.

Rah_Rah — Fri, 26 May 2023 11:38:06 GMT

Tried on multiple platforms including phone app. I am a sys admin, so I am fairly knowledgeable with this technology but I am unable to find a way in.

Re: New site is unusable! Unable to login and activate new sim.

Handy1 — Fri, 26 May 2023 11:39:47 GMT

@Rah_Rah You can get support to help you activate the SIM

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box >>>>>>. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Re: New site is unusable! Unable to login and activate new sim.

Rah_Rah — Fri, 26 May 2023 11:41:04 GMT

Tried incognito no go. I wonder if Eversafe has banned my email/id? How do I contact an actual support person?

Re: New site is unusable! Unable to login and activate new sim.

Handy1 — Fri, 26 May 2023 11:43:00 GMT

@Rah_Rah

while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Re: New site is unusable! Unable to login and activate new sim.

softech — Fri, 26 May 2023 13:55:52 GMT

@Rah_Rah if you try to activate new sim , you need to first logoff from the Community and My Acocunt (hence logoff from EverSafe). If you don't it will notice you are logged on and not allow you to activate as PM system is one account one sim

So, logoff first, and I would go as far as using another browser to activate after you logoff

And again, to activate new sim, go to the plan page ( https://www.publicmobile.ca/en/ab/plans) , pick a plan, click Subscribe Online and create a new account from there

Re: New site is unusable! Unable to login and activate new sim.

J_PM — Fri, 26 May 2023 15:39:13 GMT

@Rah_Rah apologies for the experience. The team is investigating - we'll share updates soon as we can.

Re: New site is unusable! Unable to login and activate new sim.

Rah_Rah — Fri, 25 Aug 2023 13:36:08 GMT

It sucks (that and the crappy Telus share price). I have been trying to get full access since June!

Re: New site is unusable! Unable to login and activate new sim.

Rah_Rah — Fri, 25 Aug 2023 13:37:24 GMT

Not the problem. The text for full access is being sent to a different number! NOT my sim number.

Re: New site is unusable! Unable to login and activate new sim.

Very_Unhappy — Wed, 18 Sep 2024 03:10:26 GMT

This may have worked in 2023 but your solution does not work in September 2024. I was logged into nothing. Trying to login via the app resulted in repeated claims I had entered a bad password and locking my account. I went through all the rigamaroll suggested all over the net to cope with the apparently well-known weirdness of Eversafe. I uninstalled, rebooted the phone, a day later resinstalled, and after a single attempt had the account locked with the declaration that it was a bad password.

And, further to your proposed solution, how does one active the sim Telus sent me if I can't login?? I've already subscribed, they took my money and they sent me a sim card (a lot more than the 2 days delivery claimed on the website, but so what).