topic Re: Account number in Get Support

Account number

DenisMcD1 — Fri, 25 Aug 2023 01:29:09 GMT

We are trying to get account numbers for our two phones. One belongs to me and the other to my wife. When I try to go to profile on my wife's phone it just goes to me with the same account number. How can we get account numbers for each phone?

Re: Account number

Handy1 — Fri, 25 Aug 2023 01:31:40 GMT

@DenisMcD1 Each account will have its own email log into them and go to the profile page for the account number . Or you can ask support for it also

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account number

softech — Fri, 25 Aug 2023 01:32:02 GMT

@DenisMcD1 wrote:
We are trying to get account numbers for our two phones. One belongs to me and the other to my wife. When I try to go to profile on my wife's phone it just goes to me with the same account number. How can we get account numbers for each phone?

@DenisMcD1

you are logging on using different email addresses? If you are, you will need to using browser with Incognito mode

If you are using app, you have to clear app cahce first

Re: Account number

hTideGnow — Fri, 25 Aug 2023 01:32:52 GMT

HI @DenisMcD1

I believe you know where to find the account number. Try to login with your email address for your wife account using Incognit/Private/Secret mode

Re: Account number

DenisMcD1 — Fri, 25 Aug 2023 01:34:47 GMT

I am logging on using the same email address that we use for both phones. Of course we have different numbers one for each phone. When I do log on to public mobile using my wife's phone it just goes to my account and give me my account number not hers how do I get the account number associated with her phone number.

Re: Account number

Handy1 — Fri, 25 Aug 2023 01:36:43 GMT

@DenisMcD1 You can’t have same email for both phones .one phone number per account with its own email . You must have used a different email for one of them

Re: Account number

softech — Fri, 25 Aug 2023 01:38:31 GMT

@DenisMcD1

sorry, PM system is one email for only one account. You must have a different email address for the second account. If you never aware there is another login, likely it was setup long time ago in store and wasn't setup the email login, you will need to engage support to create a login for the 2nd account:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Account number

Priority — Fri, 25 Aug 2023 02:37:21 GMT

It's simple, sign into your Account from your phone and her Account from her phone.

Public Mobile has alot of cache issues and will often show the same details on another account right after signing into another one.

Everytime I switch accounts I have to clear my default browser cache and app cache in settings so that it doesn't show me the details of the previous account that I was signed into.

You can alternatively use a Private Browsing/incognito window.

Re: Account number

computergeek541 — Fri, 25 Aug 2023 02:39:06 GMT

unnececessary repetition

Re: Account number

esjliv — Fri, 25 Aug 2023 12:17:39 GMT

@DenisMcD1 - are you both trying to port out? It is best if you can do this using the account number.

It is likely your wife has never created/registered to log into her My Account/Self Serve. Search email inboxes for 'Public Mobile' that the store (that is where I am guessing the activation took place) may have been given to activate her account. The account number will be in the TO location of the activation email.

Otherwise CSA could assist in providing the account number or get access to her My Account. Or, alternatively, port out using the IMEI number of her phone (option 2).