topic Re: "Trust this computer" message doesn't work in Get Support

"Trust this computer" message doesn't work

JimRockford_PI — Fri, 25 Aug 2023 01:12:53 GMT

I keep checking this box, but it keeps asking me to use a verification code. I have not cleared the cache or cookies.

Re: "Trust this computer" message doesn't work

dust2dust — Fri, 25 Aug 2023 01:14:31 GMT

I don't trust the "trust this computer".

Re: "Trust this computer" message doesn't work

Handy1 — Fri, 25 Aug 2023 01:17:27 GMT

@JimRockford_PI Works for me on safari . But app always makes me send code

Re: "Trust this computer" message doesn't work

S132 — Fri, 25 Aug 2023 01:17:15 GMT

I get the same issue. This represents a significant design flaw in the event that you misplace a phone and would like to reassign a SIM card or temporarily disable service to that missing phone.

Re: "Trust this computer" message doesn't work

Handy1 — Fri, 25 Aug 2023 01:19:57 GMT

@S132 So long as you have set up your ever safe ID you can tap resend code or didn’t get code option to have code sent to email instead . To swap SIM card or doable service

Re: "Trust this computer" message doesn't work

Chalupa_Batman — Fri, 25 Aug 2023 01:22:25 GMT

Hey @JimRockford_PI You actually answered your own question. You should clear the cache, history and cookies. That SHOULD theoretically clear the issue. I've clicked on it and no problems.

Re: "Trust this computer" message doesn't work

hTideGnow — Fri, 25 Aug 2023 01:23:44 GMT

HI@JimRockford_PI / @S132

it actually work well for me on my Android

My iPhone is so so

are you using it on browser or app? The trusted device only work if the cache is there. If you have been clearing browser cache , it won't work (some browser has clear cache on exit enabled). And the app also depends on your default browser, so browser cache matters

Re: "Trust this computer" message doesn't work

S132 — Fri, 25 Aug 2023 01:25:53 GMT

"Have code sent to email instead"

How?

Re: "Trust this computer" message doesn't work

Handy1 — Fri, 25 Aug 2023 01:27:36 GMT

@S132 when you go to log into your account and it sends code to your phone tap resend code few times . Or if there’s option that says didn’t get code tap it and you will then be given a option to send code to email instead

Re: "Trust this computer" message doesn't work

hTideGnow — Fri, 25 Aug 2023 01:28:26 GMT

@S132 wrote:
"Have code sent to email instead"
How?

HI @S132

click "Didn't receive code?" and then send email should be one of the 3 options after

Re: "Trust this computer" message doesn't work

S132 — Fri, 25 Aug 2023 01:31:39 GMT

@Handy1

Tapping a few times gives the options of "send text" or "send voicemail".

There is no "send email option" and trying to Sign up confirms that there is already an Eversafe ID tied to that account.

Re: "Trust this computer" message doesn't work

Handy1 — Fri, 25 Aug 2023 01:37:24 GMT

@Chalupa_Batman Can you share your image of send code to email option please for @S132

Re: "Trust this computer" message doesn't work

softech — Fri, 25 Aug 2023 01:41:33 GMT

@S132

the Send email option might not come if you never login since EverSafe was introduced

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Didn't receive Code? or Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: "Trust this computer" message doesn't work

Chalupa_Batman — Fri, 25 Aug 2023 01:44:30 GMT

Can you screen shot that for us by chance? Love to see a sample as we've heard this before.

Re: "Trust this computer" message doesn't work

Chalupa_Batman — Fri, 25 Aug 2023 01:45:59 GMT

This is the phone app one.

How to receive 2FA code via Public Mobile Phone app

Download the app via WiFi and sign in using the email you signed up with.

Click on the Didn’t get the code? Before you do though, check the box on This is a trusted device so you never have to be asked for the 2 step again on the phone.

The next window that comes up is this.

You can choose either Send Email which will go to the email you registered with or Send Voice Message meaning it will call your number and ask you to push buttons. Pick email.

Re: "Trust this computer" message doesn't work

Chalupa_Batman — Fri, 25 Aug 2023 01:47:15 GMT

Can’t get the 6 digit 2FA code to your phone? Try this method

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********. But it’s not working!!! As you see by the screen shot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your key pad.

You should now be able to get into your account.

Re: "Trust this computer" message doesn't work

S132 — Fri, 25 Aug 2023 02:03:46 GMT

@softech

"If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead."

Thank you so much, this worked.

Re: "Trust this computer" message doesn't work

Priority — Fri, 25 Aug 2023 02:38:58 GMT

No matter now many times I 'Trust this Device' it never remembers either making me redo a code sent via SMS every single time I sign in.

I've just learned to accept it and take it as bonus added security, its for the better anyways. 🙌

Re: "Trust this computer" message doesn't work

Chalupa_Batman — Fri, 25 Aug 2023 02:41:26 GMT

The system must sense your from Transcona. LMAO. Kidding of course. Not sure why but both my iPhone and PC never ask after I clicked on it. Go figure.

Re: "Trust this computer" message doesn't work

softech — Fri, 25 Aug 2023 02:49:53 GMT

@Priority

what browser you use??

if you use PM app, still need to ask your what default browser you use on your phone ?