topic Re: cant make payment in Get Support

cant make payment

kadman — Thu, 24 Aug 2023 19:13:30 GMT

i had pre authorized worked fine 1 kids phone says its on hold till payment i go to pay it says payment cant be processed at this time its been 2 days

using master card yes its good and not maxed out

help pls thanks

Re: cant make payment

kadman — Thu, 24 Aug 2023 19:21:48 GMT

i guess its master card i used visa worked

Re: cant make payment

Priority — Thu, 24 Aug 2023 19:32:11 GMT

'Add Funds with Credit or Debit Card'
https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: cant make payment

Handy1 — Thu, 24 Aug 2023 19:32:40 GMT

@kadman Wait a full hour and try again incognito private mode . Or try the APP instead

Re: cant make payment

Priority — Thu, 24 Aug 2023 19:35:52 GMT

@kadman Sometimes it also has to do with the Postal Code/Billing Address.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Postal-Code-Issue/td-p/1040097

Re: cant make payment

Pingu — Thu, 24 Aug 2023 23:16:45 GMT

I would try a different card if you have one. I found that payments may fail even with the same Mastercard/visa country combination