topic Re: how to get help from live person Customer Support Agent in Get Support

how to get help from live person Customer Support Agent

gala — Thu, 24 Aug 2023 21:59:18 GMT

I need live person to talk with - Customer Support Agent

Just created account for my daughter and got error 820, the money is charged but account is not created or something similar

Re: how to get help from live person Customer Support Agent

Handy1 — Thu, 24 Aug 2023 22:00:27 GMT

@gala Sorry no live support . You need to engage support private message

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how to get help from live person Customer Support Agent

hTideGnow — Thu, 24 Aug 2023 22:07:02 GMT

HI @gala

are you at step 6 of 6? or you just complete the activation on the browser and trying to login to the app ?

and you are activating physical sim card or eSIM?

You can submit a ticket with CS agent and they will reply via Community inbox and try to help with the activation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how to get help from live person Customer Support Agent

gala — Thu, 24 Aug 2023 22:15:17 GMT

I submitted the ticket. What is the next step?

Re: how to get help from live person Customer Support Agent

hTideGnow — Thu, 24 Aug 2023 22:16:18 GMT

HI @gala

sorry, would have to wait at this time

Usually agent replies within 2 hours, but today might take longer :

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-Slower-Response-Times-from-Agents/td-p/1040016

Re: how to get help from live person Customer Support Agent

gala — Thu, 24 Aug 2023 22:17:37 GMT

Thank you. I don't know anything about steps here. I was entering credit card details and clicked on next and got message "Oppss!" with error number 820. I submitted ticket. Waiting, but don't know on what.

Re: how to get help from live person Customer Support Agent

Handy1 — Thu, 24 Aug 2023 22:17:37 GMT

@gala Just keep a eye on your community in box for there reply . Unfortunately I know there’s been a longer than normal wait today . You can use this link to your community in box also

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: how to get help from live person Customer Support Agent

Handy1 — Thu, 24 Aug 2023 22:20:27 GMT

@gala Here’s the link to the update about the delay support is having

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-Slower-Response-Times-from-Agents/td-p/1040016

Re: how to get help from live person Customer Support Agent

gala — Thu, 24 Aug 2023 22:21:06 GMT

Thank you!