topic Re: All 3 redirect card options denied in Get Support

All 3 redirect card options denied

BrianVerboom71 — Thu, 24 Aug 2023 20:28:00 GMT

Trying to subscribe and order a SIM. Tried 3 different Cc options all did not work. Please help.

Brian

Re: All 3 redirect card options denied

hTideGnow — Thu, 24 Aug 2023 20:29:20 GMT

HI @BrianVerboom71

are you using the app to activate from the beginning?

Make sure you have the correct address and postal code and same as the address used on the credit card

Re: All 3 redirect card options denied

Handy1 — Thu, 24 Aug 2023 20:30:58 GMT

@BrianVerboom71 Try again incognito mode private mode or just do it from the app instead . Also if you tried to many times you may need to wait one full hour before trying again and make sure the postal code on the account matches the postal code of the credit card

Re: All 3 redirect card options denied

BrianVerboom71 — Thu, 24 Aug 2023 20:30:44 GMT

Subscribing online, postal codes and addresses are correct

Re: All 3 redirect card options denied

Handy1 — Thu, 24 Aug 2023 20:31:29 GMT

@BrianVerboom71 Do it from the new PM app instead

Re: All 3 redirect card options denied

BrianVerboom71 — Thu, 24 Aug 2023 20:31:44 GMT

Thanks, I'll try the app

Re: All 3 redirect card options denied

Priority — Thu, 24 Aug 2023 20:54:23 GMT

Are you having the common 'Billing Address doesn't match' issue?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Postal-Code-Issue/m-p/1040097#M726035

Re: All 3 redirect card options denied

Priority — Thu, 24 Aug 2023 20:56:15 GMT

If you go back into the app, instead of pressing 'Shop Subscription Plans' tap on 'Log In' and sign in with the New Email and Password you've already created and it should let you pick up and resume Activation from where ever you left off or wherever the Activation failed.

Do you have an old or previous Postal Code, if so try using it instead of your current one when entering your card details.

Low chances of success, but sometimes this works.

Re: All 3 redirect card options denied

BrianVerboom71 — Thu, 24 Aug 2023 20:56:48 GMT

No, was trying online, downloaded the app and it worked fine.

Re: All 3 redirect card options denied

Handy1 — Thu, 24 Aug 2023 20:57:47 GMT

@BrianVerboom71 Sweet we happy you got it sorted out . And welcome to public mobile 🙂

Re: All 3 redirect card options denied

hTideGnow — Thu, 24 Aug 2023 21:06:17 GMT

HI @BrianVerboom71

i always think app is the way to go