topic Re: Problem with buying a plan in Get Support

Problem with buying a plan

Sarahmaxsa — Thu, 24 Aug 2023 15:40:49 GMT

Hi,

I've been trying to buy a plan with you guys and they keep telling me there's a payment error with my credit card. My credit card is fine, I even checked my account and everything. The information is also correct I triple checked. I was wondering what I have to do to finish my subscription?

Thank you

Re: Problem with buying a plan

hTideGnow — Thu, 24 Aug 2023 15:42:55 GMT

HI @Sarahmaxsa

what kind of credit card is that? a Canadian or US card linked to a Canada address?

Wait an hour and try again

But the payment could be tricky, so, you might need another card instead

Re: Problem with buying a plan

Priority — Thu, 24 Aug 2023 17:17:03 GMT

Is your Postal Code from a newer Development?

Please read my Latest Post.

Re: Problem with buying a plan

Sarahmaxsa — Thu, 24 Aug 2023 20:21:45 GMT

It's a Canadian one linked to a Canadian address. Still hasn't worked. I'll try tomorrow and if it doesn't work I'll try a new one. Thank you.

Re: Problem with buying a plan

Sarahmaxsa — Thu, 24 Aug 2023 20:22:41 GMT

Not supposed to. It was renovated but it was there before.

Re: Problem with buying a plan

Priority — Thu, 24 Aug 2023 20:24:39 GMT

Do you have an old or previous Postal Code, if so try using it instead of your current one when entering your card details.

Low chances of success, but sometimes this works.