topic Recurring payment charge in Get Support

Recurring payment charge

seppica2000 — Thu, 24 Aug 2023 21:30:56 GMT

@CS_Agent Please change my credit card charge to a recurring payment charge. Thank you.

Re: Recurring payment charge

CharlieWhisky — Thu, 24 Aug 2023 19:59:57 GMT

Simply visit the payment section of your account and make the change.

Re: Recurring payment charge

Handy1 — Thu, 24 Aug 2023 20:00:39 GMT

@seppica2000 Log into your acccount ensure auto subscribe is on

Turn auto pay OFF/ON 3 easy clicks

Or if you know the 4 digit PIN number

*611

Re: Recurring payment charge

Priority — Thu, 24 Aug 2023 20:00:41 GMT

'Manage Subscription - Enable/Disable Auto-Pay'
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Recurring payment charge

hTideGnow — Thu, 24 Aug 2023 20:01:19 GMT

HI @seppica2000 you have to turn on Automatic payment yourself,

go to Payment page, Manage Subscription, then enable "Subscribed"

Re: Recurring payment charge

seppica2000 — Thu, 24 Aug 2023 21:26:08 GMT

Thanks, I am already subscribed, but my credit card is being charged by public mobile as a one-time charge each time vs. a recurring payment. I get credit card rewards for recurring payments and this is not showing up. The credit card company says this is something that Public Mobile has to change on their end.

Re: Recurring payment charge

hTideGnow — Thu, 24 Aug 2023 21:29:33 GMT

HI @seppica2000

Sorry, you won't get the credit card rewards. PM autopay is a pull and not a push system, so, the credit card won't consider it as a recurring payment and hence you wont get that credit card rewards. Many asked that before and it is confirmed 😞

Re: Recurring payment charge

dust2dust — Thu, 24 Aug 2023 21:29:39 GMT

This has been requested many times. It doesn't work that way here. It might even be said that this isn't a recurring payment because it's not on a credit-impacting payment system. It's just you letting the company use your credit card to take the required money. Which could vary.

Re: Recurring payment charge

Handy1 — Thu, 24 Aug 2023 21:29:43 GMT

@seppica2000 The rewards you earn on your credit card has nothing to do with public mobile .PM is pre paid every 30 days . No contracts

Re: Recurring payment charge

hTideGnow — Thu, 24 Aug 2023 21:31:41 GMT

HI @seppica2000

add to that, basically PM does not mark its payment with your credit card as recurring ahead of time. So the credit card won't accept it as recurring. Basically, you just leave the card number with PM and PM process a new payment every cycle. So, it is different from the real recurring payment

Re: Recurring payment charge

Handy1 — Thu, 24 Aug 2023 21:35:04 GMT

And with recurring bill from say Telus you pay a percentage to use your credit card to pay and it’s for that reason to pay for the points the credit card gives you so Telus passes that extra charge to you . PM let’s us use credit card with out a fee