topic Refer code friend not applied in Get Support

Refer code friend not applied

NatActs238 — Thu, 24 Aug 2023 19:39:45 GMT

Hello, I have an issue. I gave the refer code to a friend who had forgotten to apply it while registring to Public Mobile. They contacted the support and support corrected the issue. Problem is every month, I do not recieve my 1$ rebate. Same problem, I chat and they tell me it will be resolced for next month and next month comes and same issue. Is there a way of talking to someone who could better understand the issue cause on the chat, I am not sure if the agents actually corrected the issue or not or if they even understand what's going on. Thank you!

Re: Refer code friend not applied

Handy1 — Thu, 24 Aug 2023 19:40:37 GMT

@NatActs238 You need to get your friend to contact support to apply it for them

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refer code friend not applied

NatActs238 — Thu, 24 Aug 2023 19:41:50 GMT

Thank you for your reply. She did already and they gave her the 10$ rebate and told her I would get the 1$ every month but I'm not getting anything.

Re: Refer code friend not applied

NatActs238 — Thu, 24 Aug 2023 19:42:09 GMT

Thank you for your reply. She did already and they gave her the 10$ rebate and told her I would get the 1$ every month but I'm not getting anything.

Re: Refer code friend not applied

Priority — Thu, 24 Aug 2023 19:45:05 GMT

I had this issue one time, we forgot to enter my Friend Referral Code upon Activation. Since it was someone who's staying with Public Mobile long term I wanted the referral and didn't want to lose it.

I contacted Customer Support and they said the Customer who forgot to enter it must contact in from them a Community ID tied to the EverSafe ID of the Account you forgot to enter the code on.

Once your Friend Referral contacts in, they'll verify their account and explain that they forgot to enter a 'Friend Referral Code' upon Activation and you'd like them to apply it from the backend, simply provide the Friend Referral Code that you want to use and they should be able to apply it for you.

They we're able to successfully Add mine to my Friends Account who forgot to enter it upon Activation, they got $10 credit immediately and I get the 1pt per month now.

'Contact a Customer Support Agent' https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refer code friend not applied

hTideGnow — Thu, 24 Aug 2023 19:43:50 GMT

HI @NatActs238

are you in the legacy rewards or the new Public Points?

on the old one, you should see your friend's phone number in the My Rewards site

on the new Public points, you won't know, you need to wait longer and will see an increase in your friend points

Re: Refer code friend not applied

Handy1 — Thu, 24 Aug 2023 19:45:19 GMT

@NatActs238 Are you on old rewards or new points system ? You have to ask your friend if it was applied correctly hopefully there wasn’t a mess up with ohs for zeros in the code

Re: Refer code friend not applied

NatActs238 — Thu, 24 Aug 2023 19:53:47 GMT

Old rewards. Cash rewards

Re: Refer code friend not applied

Handy1 — Thu, 24 Aug 2023 19:57:10 GMT

And if you go to the rewards portal do you see your friends last 4 digits of phone number there

Add if you don’t see it here I’m afraid your friend have the wrong code

Re: Refer code friend not applied

hTideGnow — Thu, 24 Aug 2023 19:56:54 GMT

@NatActs238 wrote:
Old rewards. Cash rewards

HI @NatActs238

how many days your friend joined? if she sees the $10, you should see the phone number

you login My Reward portal and check? To avoid a browser cache problem, login My Account using Incognito/Private/Secret mode and see if an extra dollar off at the Upcoming bill. Also go to Rewards tab to access My Rewards site and check if your friend number is there

Last, submit ticket to cs agent if you really don't see anything

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refer code friend not applied

Priority — Thu, 24 Aug 2023 19:57:18 GMT

It only shows the list of Referrals like that when your on the Legacy Rewards Program, unfortunately on the Points Program there isn't a list like this. I really wish there was, or it could be added. 😔

Re: Refer code friend not applied

Handy1 — Thu, 24 Aug 2023 19:58:17 GMT

OP confirmed they on old rewards /cash rewards