topic Re: Transferring number problem in Get Support

Transferring number problem

Petergai — Sat, 26 Aug 2023 16:48:25 GMT

I have an account with one phone number in Public Mobile. Also, I have another one in chatr. I was trying to transfer the chtr one to PM. And I can have two phone lines in PM in one account, but I found I was wrong. PM does not allow that. The request has been sent. I did not reply yes. Right now, I find that I lost my phone number in PM. When I call, it display the chtr phone number. When I use other phone to call my old phone number in PM, it says not in service. How can I get the old phone number back? Anyone can help me for that? THX

Re: Transferring number problem

Handy1 — Thu, 24 Aug 2023 19:08:03 GMT

@Petergai You need to see is support can get it back for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferring number problem

Handy1 — Thu, 24 Aug 2023 19:11:15 GMT

There’s a porting team number you can call that can cancel the request and that may keep your old PM number intact maybe start there . Will send you private message . And now that you know only one phone number per account with its own email is allowed . You will. Need to create a second account with its own email for the chatr line but you can use same credit card for payment

Re: Transferring number problem

Priority — Thu, 24 Aug 2023 19:12:08 GMT

You'll definitely need to contact an agent, this would be like a worst nightmare of mine!

I pray that Public Mobile is able to restore your old Number and put the one your Ported in from Chatr onto another Public Account?

Re: Transferring number problem

Handy1 — Thu, 24 Aug 2023 19:14:07 GMT

@Petergai Also if you didn’t reply yes does the chartr sim still work if so maybe reply NO or not at all or contact chat that you don’t want to port pleas abort

Re: Transferring number problem

Petergai — Thu, 24 Aug 2023 19:48:52 GMT

Chtr works fine. The transfer request will automatically be cancelled. I'm try to call porting team. Thx.

Re: Transferring number problem

Priority — Thu, 24 Aug 2023 19:50:33 GMT

So the number you ported from Chatr to Public Mobile by accident, you never approved the port requests and replied 'YES' with the chatr SIM Card in? It still has reception and an Account with Chatr?

Re: Transferring number problem

Petergai — Thu, 24 Aug 2023 21:56:04 GMT

Thx a lot, I got the old number back from the porting team. It took 3hours to fix that. It's not a normal problem.

Re: Transferring number problem

Handy1 — Thu, 24 Aug 2023 21:56:50 GMT

@Petergai Awesome happy to hear it 🙂

Re: Transferring number problem

Petergai — Thu, 24 Aug 2023 22:00:28 GMT

Nothing change with my chart phone. The old PM number had been recovered. Finally I get the number back.

Re: Transferring number problem

Handy1 — Thu, 24 Aug 2023 22:02:54 GMT

@Petergai So now if you want to still port char number to PM you need to create a new account with a different email and port number over .if you still want two phone lines with PM