topic Re: @CS_Agent - Trying to get an addon refund in Get Support

@CS_Agent - Trying to get an addon refund

TOLTSF — Thu, 24 Aug 2023 18:37:41 GMT

I accidentally bought a 3GB addon I'd like to remove. The ticket system is giving me a 404. Any help?

Feel free to PM me and delete this thread, oh wise agent.

Thank you

Re: @CS_Agent - Trying to get an addon refund

hTideGnow — Thu, 24 Aug 2023 18:39:25 GMT

HI @TOLTSF

Support from message you without you contact them. Just submit a ticket to cs agent by message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but it is a bit slow today, so expect to wait longer for a reply

Re: @CS_Agent - Trying to get an addon refund

Handy1 — Thu, 24 Aug 2023 18:39:39 GMT

@TOLTSF There’s a slow delay and response from support today . But try this direct link to support to hopefully they can reverse it for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent - Trying to get an addon refund

Priority — Thu, 24 Aug 2023 19:14:12 GMT

The Customer Support Agent will rarely if ever contact you, you always have to be the first one to reach out to them, make sure you've sent them a message from one of the links provided from @Handy1 or @hTideGnow and you'll get an email once they've responded.

Add-ons can usually be refunded if Purchased in error.