topic Re: Anyone else have problems with delayed text messages? in Get Support

Anyone else have problems with delayed text messages?

Kel_varnsen — Wed, 23 Aug 2023 12:07:53 GMT

So for the past month or two I have been having off and on issues with delayed text messages. Like I tried to log into my PM account today and it took 15 minutes for it to arrive. It doesn't happen to all messages usually ones from my wife or codes for logging into other sites.

I tried resetting my mobile connection on my phone and a PM agent reset my service on their end. Neither worked. If I restart my phone then message will usually show up and if I send out a message it will usually cause the incoming ones to show up too. Any other suggestions?

Re: Anyone else have problems with delayed text messages?

Handy1 — Wed, 23 Aug 2023 12:10:10 GMT

@Kel_varnsen It’s working fine for me . Sounds like you tried a few things to help like rebooting the phone and resetting network settings . Are you able to test the SIM card in another phone to test

Re: Anyone else have problems with delayed text messages?

HALIMACS — Wed, 23 Aug 2023 12:52:24 GMT

@Kel_varnsen

is it possible these messages are being sent using an RCS service such as iMessage or Android chat and if they are unsuccessful being delivered to the recipient, a little while later, they revert to SMS?

Re: Anyone else have problems with delayed text messages?

hTideGnow — Wed, 23 Aug 2023 13:03:10 GMT

@Kel_varnsen

you tried clear app cahce or use a different messaging app?

But , delay inbound text would t be system problem more than device. please submit a ticket with CS agent and they can refresh your account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Anyone else have problems with delayed text messages?

Kel_varnsen — Wed, 23 Aug 2023 13:09:49 GMT

Put in a ticket awhile ago and PM refreshed my connection on their end. It didn't seem to help. I just tried the cache clearing. We will see if that helps. Also coincidentally I had to dona system update on my phone this morning, maybe that will help.

Re: Anyone else have problems with delayed text messages?

Kel_varnsen — Wed, 23 Aug 2023 13:10:32 GMT

I don't think it is an RCS thing. Like I said a lot of times it is verification codes like from banks or pm.

Re: Anyone else have problems with delayed text messages?

Kel_varnsen — Wed, 23 Aug 2023 13:11:07 GMT

I will try the SIM card in a different phone later today and see if that works.

Re: Anyone else have problems with delayed text messages?

softech — Wed, 23 Aug 2023 13:16:46 GMT

@Kel_varnsen

yes, putting your sim in another phone will force a sim reprovision and could resolve your issue

Also, if you have an Android phone, download Google Message and set it as the default message app and see if it helps

Re: Anyone else have problems with delayed text messages?

DennyCrane — Wed, 23 Aug 2023 14:43:16 GMT

No issues here. A lot of times delayed MFA codes are a result of the sending service providers system (e.g. your bank), not the phone service. Most of mine are fine, but I have one credit card that consistently has delays (or I never receive it at all) with their MFA codes (to both email and SMS).

Re: Anyone else have problems with delayed text messages?

BKNS27 — Wed, 23 Aug 2023 15:46:54 GMT

@Kel_varnsen

Are you using a 3rd party Spam blocker? Disable it if you are and see if that helps.

Re: Anyone else have problems with delayed text messages?

Kel_varnsen — Thu, 24 Aug 2023 00:44:03 GMT

So it's hard to know what works and what doesn't. I put my sim card in another phone and it worked. But it's my daughter's phone so unless I borrow it for awhile there is no way to know if it will stop working.

I put the card back in my phone and it worked. Later in the evening it stopped. So I pulled the SIM card and put it back in without shutting off my phone and now it is working, but who knows for how long.

Re: Anyone else have problems with delayed text messages?

Handy1 — Thu, 24 Aug 2023 00:48:31 GMT

@Kel_varnsen Sometimes taking SIM card out phone and putting it another phone will force the sim to re provision itself and fix glitches. Fingers crossed it’s finally fixed and no more sim swapping in and outta phones . It’s why I mentioned it to you in your first reply to try

Re: Anyone else have problems with delayed text messages?

hTideGnow — Thu, 24 Aug 2023 01:38:37 GMT

HI @Kel_varnsen

did agent get back to you ? what did they say?

Re: Anyone else have problems with delayed text messages?

Kel_varnsen — Thu, 24 Aug 2023 02:51:24 GMT

They did get back to me but didn't say a whole lot. Asked me some questions then asked if I tried resetting my phone. I told them that when I do that it works for awhile then the problem comes back. One of the agents also suggested it might be because I am on a 3G plan which is slower.

I am also not entirely sure but back in July I was in the US and purchased a US talk and text add on and it seems like the problem has been since I got back from that trip.

Re: Anyone else have problems with delayed text messages?

Handy1 — Thu, 24 Aug 2023 02:54:34 GMT

@Kel_varnsen You could also ask support to just refresh your account on their end .

Re: Anyone else have problems with delayed text messages?

softech — Thu, 24 Aug 2023 02:54:54 GMT

@Kel_varnsen

3G plan would not be the reason of the delayed text.

did you have a chance to try a Google Message and set it ad the default text app??

Re: Anyone else have problems with delayed text messages?

cellphoneuser1 — Thu, 24 Aug 2023 03:03:06 GMT

@Kel_varnsen wrote:
They did get back to me but didn't say a whole lot. Asked me some questions then asked if I tried resetting my phone. I told them that when I do that it works for awhile then the problem comes back. One of the agents also suggested it might be because I am on a 3G plan which is slower.
I am also not entirely sure but back in July I was in the US and purchased a US talk and text add on and it seems like the problem has been since I got back from that trip.

A 3G plan doesn't make text messaging slower. 3G plan is only slower internet data. Text messaging can be delayed from network congestion. Using LTE network can be used on a 3G plan and might help for texting if you've been using the 3G network.

Re: Anyone else have problems with delayed text messages?

Kel_varnsen — Thu, 24 Aug 2023 03:08:44 GMT

I didn't think having the 3g plan could be the issue, considering I have had the same PM plan for years.

Google messages is my default texting app that came with my phone. Would it be worth it to try a different app?

Re: Anyone else have problems with delayed text messages?

DennyCrane — Thu, 24 Aug 2023 03:10:59 GMT

@Kel_varnsen Make sure to turn on RCS and then set it to backup to SMS if needed. No need to change apps, it's a great messaging app.

Re: Anyone else have problems with delayed text messages?

cellphoneuser1 — Thu, 24 Aug 2023 03:13:51 GMT

@Kel_varnsen wrote:
I didn't think having the 3g plan could be the issue, considering I have had the same PM plan for years.
Google messages is my default texting app that came with my phone. Would it be worth it to try a different app?

Apps can have delayed notifications becaue of battery saver settings but changing app probably won't fix it. It's probably a network problem. For more important messages, use a chat or instant message service that gives confirmation of delivery so that others know that you got the message.