topic Re: Data Usage in Get Support

Data Usage

kutzki — Tue, 04 Jan 2022 20:21:36 GMT

Can't seem to figure out where to access my data usage. I used to be able to see it under the add-ons, but now I have an ACTUAL data Add-On for when my data runs out. I've checked the Data & Add-On Usage section under Plans and Add-Ons, as well as Usage History, and the Plan section of my self-serve. Can't figure out how to see how much data I've used? Why is the self-serve so old school?

Re: Data Usage

mimmo — Sat, 20 Jan 2018 02:22:14 GMT

@kutzki best thing to do is get a data tracking app. data witness PM or my data manager. they both do 90 day terms.

as for your questions

1) if you dont see any data addons then you have used up your data.

2) un sure why the portal can't be modernised

Re: Data Usage

Luddite — Sat, 20 Jan 2018 02:26:16 GMT

In your account under Add-ons all the data elements are displayed as xx/yyy; where xx = data used, yyy = data allowance.

When data is used up the element DISAPPEARS!

My Data & Add-Ons
Data & Add-Ons Amount Used
1.5GB at 3G Speed /90 Days
69.186 / 1536 MB
1GB Add-on
308.445 / 1123.829 MB
400 min Intl Long Distance (Incl Canada & US)
243 / 400 MIN

Re: Data Usage

sarasalhi — Mon, 29 Jan 2018 01:13:04 GMT

If you click on "My Account" on the top right of the page, it will give you a summary of your account. Under "My Data & Add-Ons" it should show you your data usage. You could click on "View My Usage" for more information. If you can't see anything under there, you've probably used all of your data for the month.

Data & Add-Ons	Amount Used
1.5GB at 3G Speed /90 Days	69.186 / 1536 MB
1GB Add-on	308.445 / 1123.829 MB
400 min Intl Long Distance (Incl Canada & US)	243 / 400 MIN