topic Re: An autopay error in Get Support

An autopay error

Jrma — Thu, 24 Aug 2023 10:59:20 GMT

I stopped using Public mobile since April' 23 and lost my Public mobile phone card later. But the autopay program is working and it continuosly takes money from my banc account. How can I stop this? And is there any way to get my money taken by autopay back? It's 180 CAD already!

Re: An autopay error

Handy1 — Thu, 24 Aug 2023 11:42:48 GMT

@Jrma PM is pre paid and no refunds . So You need to port number out . Or log into your my account and turn off auto pay (subscribe) or get support to remove the credit card on file for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: An autopay error

Jrma — Thu, 24 Aug 2023 11:55:00 GMT

Hello Handy1. Unfortunately I can't log in My Account because the last step of verification there is a sending code by sms on my PM phone number which doesn't exist no more because I lost the card.

Re: An autopay error

Handy1 — Thu, 24 Aug 2023 11:56:03 GMT

@Jrma Then use this direct link to support to help you re gain access

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: An autopay error

Jrma — Thu, 24 Aug 2023 11:56:41 GMT

Or how can I do that: "or get support to remove the credit card on file for you"?

Re: An autopay error

Handy1 — Thu, 24 Aug 2023 11:58:53 GMT

@Jrma By private messaging support and ask them to remove credit card of file for the account so you don’t get charged again on renewal . Note I’m just a customer like you trying to help

Re: An autopay error

Priority — Thu, 24 Aug 2023 15:28:33 GMT

'Manage Subscription - Enable/Disable Auto-Pay'

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription