topic Re: Mobile nerwork in Get Support

Mobile nerwork

velasgloria — Tue, 04 Jan 2022 20:21:34 GMT

I have a message: mobile network not available. Why? I have paid the service

Re: Mobile nerwork

Mana — Fri, 19 Jan 2018 22:06:14 GMT

@velasgloria Can you please try the following:

- turn on the airplane mode for few seconds and then turn it off

- restart your phone.

- turn off the phone

- remove sim card

- reinsert sim card

- turn on the phone

Re: Mobile nerwork

matbasm — Fri, 19 Jan 2018 22:07:54 GMT

Hi @velasgloria. Do you have a new account? Or are you, perhaps, renewing your plan? Has the phone you are using previously been used with PM? With another carrier? Could you please provide additional details...

Re: Mobile nerwork

bsperanz — Sat, 20 Jan 2018 04:58:02 GMT

did you request your number to be ported over? Is your phone locked to another provider?

Re: Mobile nerwork

srlawren — Mon, 22 Jan 2018 00:30:02 GMT

@velasgloria you've given us very little to work with here. i'm going to assume you recently activated, and this phone has not previously worked with Public Mobile, since that seems to be implied. Did you verify it's compatible with Public Mobile? Please check using willmyphonework.net. If it is, could it be locked to another provider?

Re: Mobile nerwork

srlawren — Mon, 22 Jan 2018 20:39:36 GMT

@velasgloria did you get this resolved? If not, we're still waiting for more info to try to help you.

Re: Mobile nerwork

velasgloria — Sat, 27 Jan 2018 12:22:45 GMT

Thanks a lot. I just turn off the phone and it worked. Best regards