topic Re: suspended service in Get Support

suspended service

Janek — Wed, 23 Aug 2023 21:01:33 GMT

My preauthorized payment was taken from my credit card in July. I was wondering why I don't have my telephone servicve

Re: suspended service

hTideGnow — Wed, 23 Aug 2023 21:03:35 GMT

you just lost your phone service? or you have no service since July 1? But it is August 23 already

Login to My Account using Incognito/Private/Secret mode and check if your account is Suspended or on hold, check when was it last paid. If suspended, maybe problem with Autopay . You just need to make a manual payment to resume

if it shows account active, try reboot your phone and Reset all networks on your phone

Re: suspended service

Handy1 — Wed, 23 Aug 2023 21:03:56 GMT

@Janek july what date it’s almost sept now . Is your credit card expired ? . Reboot the phone and is your account active or suspended right now log into it and see it dial*611 to find out

Re: suspended service

abtest — Wed, 23 Aug 2023 21:49:50 GMT

@Janek- are you on a 90 day plan?

Re: suspended service

Janek — Wed, 23 Aug 2023 22:18:09 GMT

the payment supposed to be taken from my preauthorized credit card in August. I did not change anything in regards of method of payments

Re: suspended service

Handy1 — Wed, 23 Aug 2023 22:20:43 GMT

@Janek And has your credit card expired ? Log into your account and make manual payment and resume services or if you remember the 4 digit PIn you. Can *611