topic Re: Double charged in Get Support

Double charged

jpsjrjwejewhsdd — Fri, 18 Aug 2023 15:17:43 GMT

Who can i contact?

Re: Double charged

Laura88 — Fri, 18 Aug 2023 15:19:25 GMT

Customer service should be able to help you and put it back into your account

Re: Double charged

hTideGnow — Fri, 18 Aug 2023 15:20:07 GMT

HI @jpsjrjwejewhsdd

you sure one of them not pending charge?

you can submit a ticket with CS agent and they can confirm:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged

BKNS27 — Fri, 18 Aug 2023 15:33:20 GMT

@jpsjrjwejewhsdd

So where are you seeing the double charge?

On your CC statement or on your account?

Re: Double charged

NeilNorris1 — Wed, 23 Aug 2023 21:28:55 GMT

on our credit card. end of June. waited for July. was charged again. so public has our money twice at june month end

Re: Double charged

NeilNorris1 — Wed, 23 Aug 2023 21:42:40 GMT

on CC

Re: Double charged

dust2dust — Wed, 23 Aug 2023 21:44:28 GMT

Can you provide an image of your payment history from here. I wonder if you renewed on July 1st and then renewed again on July 30th. That's 30 days.

Re: Double charged

NeilNorris1 — Wed, 23 Aug 2023 21:47:27 GMT

sorry..do you work for public mobile.

we were billed two times at end of June and once again as we should have been at end of July.

Re: Double charged

dust2dust — Wed, 23 Aug 2023 21:49:58 GMT

lol No I do not. Maybe I should. If I did then I would be looking at your account myself. Not. I ask questions to help get to the source of a problem.
Can you post those images. Do you have extra balance in your account?