topic Re: Activating question in Get Support

Whew! I am back after 90 days of plan inactivity

JimRockford_PI — Fri, 18 Aug 2023 20:44:19 GMT

Recently, I stopped by at the Costco mobile booth to ask what their cheapest plan would be knowing that if anyone can match PM, it would be them. Sure, they have an identical plan - 250 MB, 300 minutes, unlimited text, but if you look under the hood it's just that - I wasn't fooled by that because PM gives us a lot of additional perks and add-ons, etc. that this Costco plan can't even begin to approach. Good try, Costco!

Re: Whew! I am back after 90 days of plan inactivity

hTideGnow — Fri, 18 Aug 2023 20:46:10 GMT

HI @JimRockford_PI

Welcome back.

and this time you are all ready for the support model they have? You weren't too happy when you left

Re: Whew! I am back after 90 days of plan inactivity

JimRockford_PI — Fri, 18 Aug 2023 20:57:19 GMT

Thanks. I am definitely ready for it, but I still see issues, but not with the core service but with the way things are set up around it. Like getting locked out after one try with the RIGHT password, inability to contact support from outside the account, etc. But, I will not bemoan those facts as I see there is some improvement due to the migration to the Eversafe platform.

Re: Whew! I am back after 90 days of plan inactivity

Meow — Fri, 18 Aug 2023 23:09:37 GMT

@JimRockford_PI wrote:
Recently, I stopped by at the Costco mobile booth to ask what their cheapest plan would be knowing that if anyone can match PM, it would be them. Sure, they have an identical plan - 250 MB, 300 minutes, unlimited text, but if you look under the hood it's just that - I wasn't fooled by that because PM gives us a lot of additional perks and add-ons, etc. that this Costco plan can't even begin to approach. Good try, Costco!

For somebody who does not care nor understand what 'data' is all those PM perks have no value.

300 minutes are 3x more than PM offers and for some folks it exactly what they need. And if they know what 'data' is they can use free wifi at any coffee shop where they spend their good part of the day.

Everything is relative and every product/service eventually finds its customer.

I would not trade PM Community and PM agents' support for Costco's support (if they have it and who knows where they reside) for any additional minutes/data for the same (or lower) price.

Activating question

JimRockford_PI — Mon, 21 Aug 2023 14:58:40 GMT

I have been inactive for 3 months and am about to reactivate it. How long does it take, once I initiate and make payment, for the number to become active? Minutes, hours, days?

Re: Activating question

BKNS27 — Mon, 21 Aug 2023 15:04:31 GMT

@JimRockford_PI

Never if you put a pause on your payment longer than 90 days. Your account will be closed, SIM useless and you lost your number.

If less than 90 days, reboot your phone by powering off then back on and it should work right away.

Dial 611 or call 1-855-4PUBLIC to check on status of your account.

Re: Activating question

hTideGnow — Mon, 21 Aug 2023 15:05:29 GMT

HI @JimRockford_PI

is it within 90 days of inactive?

usually after you pay, you see the status changes to active, reboot the phone and you are good to go

Re: Activating question

Handy1 — Mon, 21 Aug 2023 15:05:41 GMT

@JimRockford_PI first try calling *611 can your number located ? If it’s been over 120 days since last payment the account will be closed for good . An account that’s been suspended more than 90 days is closed for good also . In this case you would need to create a new account with a new sim and email

Re: Activating question

hairbag1 — Mon, 21 Aug 2023 15:09:08 GMT

@JimRockford_PI

if you're old account is deactivated and you want to start over, the esim is free with all current plans. Just make sure your cell is esim compliant.

Re: Activating question

computergeek541 — Mon, 21 Aug 2023 17:54:37 GMT

@Handy1 wrote:
@JimRockford_PI first try calling *611 can your number located ? If it’s been over 120 days since last payment the account will be closed for good . An account that’s been suspended more than 90 days is closed for good also . In this case you would need to create a new account with a new sim and email

The amount of time that an account can go without making a payment/adding funds is actually indefinite (see explanation for possible scenarios). While it's true that an account being suspended for 90 days results in account closure, there is no requirement to make a payment every 120 days if the account has enough funds it it to keep renewing the plan. A customer could have also made payments in differering amounts in the past meaning that the previous payment may not have been immediately before the most recent successful renewal.

In addition for cases of a suspended account, 90-day plans factor in. Even if the last payment was immediately before the most recent successful renewal, the last payment could have been made much more than 120 days ago.

In summary, the only date that matters is the account being closed if being suspended for 90 days. There is no such 120 day deadline.

Re: Activating question

JimRockford_PI — Tue, 22 Aug 2023 03:20:39 GMT

Thanks all for the helpful replies. I just now reactivated short of my 90th day which is 23rd of this month. However, though my invoice says the 21st, these guys started my subscription yesterday!!!! WTH. I am not paying for a day I did not use it. This goes against all logic. If anything, it should start tomorrow. The invoice says the 21st but they started my subscription on the 20th! What gives. I am very dissatisfied with Public Mobile at this moment. And, it expires on the 21st of September. Nothing like pulling the wool over customers' eyes!

Re: Activating question

Handy1 — Tue, 22 Aug 2023 03:22:49 GMT

@JimRockford_PI Did you change plan immediately and not for in next renewal

add disregard the above . You reactivated the moment you do it starts another 30 days cycle

Re: Activating question

JimRockford_PI — Tue, 22 Aug 2023 03:25:22 GMT

I did not know I could pay for the next renewal. Where is that feature? I simply made a payment now. But, even so, it should not be going back a day on the date!!

Re: Activating question

Handy1 — Tue, 22 Aug 2023 03:29:18 GMT

@JimRockford_PI Remember it’s not monthly it’s every 30 days or 90 days for some plans

Add @JimRockford_PI

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

Re: Activating question

JimRockford_PI — Tue, 22 Aug 2023 03:33:25 GMT

I was using the $15 plan before the 90 days and I am sticking with that. No change.

Re: Activating question

Handy1 — Tue, 22 Aug 2023 03:36:03 GMT

@JimRockford_PI Pic was to show you the change on renewal option .

Re: Activating question

JimRockford_PI — Tue, 22 Aug 2023 03:53:44 GMT

My invoice says I recharged on the 21st but my subscription starts on the 20th!

But I see the following. Ludicrous!

Re: Activating question

Handy1 — Tue, 22 Aug 2023 03:55:55 GMT

@JimRockford_PI I see thats odd maybe ask support why that is

Re: Activating question

dust2dust — Tue, 22 Aug 2023 04:29:02 GMT

@JimRockford_PI- This is a recent change. It used to be that the end date was +1. Now it's the start date is -1. Think of it as the plan being from 11:59pm eastern of the first date to 11:59pm eastern of the second date.

Re: Activating question

JimRockford_PI — Tue, 22 Aug 2023 19:37:05 GMT

That is an illogical policy, and they are able to change it as they please. But, anyway, it occurred to me after someone pointed out to me - it is only 50 c!! 😉 I see I was getting tied up in knots for nothing. But that is what you get with Murphy's law. I recharged 90 minutes before the cutoff. LOL. Thanks for the info.