topic Subscription issues in Get Support

Subscription issues

Moneybags19 — Wed, 23 Aug 2023 20:36:25 GMT

Hi, I’m wondering if my current subscription can be kept and the new one that is supposed to renew can be canceled. It was accepted by accident and I’m also unable to submit a ticket. Can someone please help?

Re: Subscription issues

Handy1 — Wed, 23 Aug 2023 20:39:56 GMT

@Moneybags19 Here’s how to submit ticket

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

add subscription add on page

Cancel plan change

Re: Subscription issues

hTideGnow — Wed, 23 Aug 2023 20:37:50 GMT

HI@Moneybags19

you made a plan change using Change on Renewal?

Just go back to My Account using Incognito/Private/Secret, go to Change Subscription page and you will see it showing a scheduled plan change, just click cancel and it is all you need to do

Re: Subscription issues

Priority — Wed, 23 Aug 2023 20:41:28 GMT

Yes, there is an option to cancel a subscription change within 'Subscription and Add-ons', if your plan hasn't changed yet you'll be able to cancel it and keep your current one.

Re: Subscription issues

Moneybags19 — Wed, 23 Aug 2023 20:46:24 GMT

Thanks, didn’t notice it before